Sarah’s Delights is a bakery in Stellenbos and employs 18 people, including:
• The manager of the savoury section is senior baker, Mandie who oversees 5 junior bakers.
• The manager of the sweet section is senior baker, John who oversees 5 junior bakers.
• Anne is the general manager who oversees the sales team of 5 employees.

Sarah, the founder and owner of Sarah’s Delights, enjoys running the bakery and works hard to
expand its reach using various growth and marketing strategies.

Explain each of the concepts below within the context of the scenario provided above.

Q.2.1 Organisational plans
Q.2.2 Conceptual skills

Q.2.3 Job enlargement

Q.2.4 Span of management

Q.2.5 Line authority