SAS HATCO Multiple Regression Analysis - HW Perform a Multiple Regression Analysis paralleling the HBAT analysis performed in the textbook and in class, but now use the HATCO dataset (see HATCO_X1-X14_Tabs data file). Include the following analyses: Consider the overall general Model X9 = X1 X2 X3 X4 X5 X6 X7 Perform a Correlation Analysis Fit and Analyze the best single independent (simple) regression analysis Perform a Stepwise Regression Analysis to select the best subset model using Alpha =0.05 Perform a Full Model (Confirmatory) Regression Analysis using Alpha = 0.05 Using the best subset from the Stepwise Regression Analysis now include variable X8 (Firm Size) and analyze its effect and the new resultant model Analyze and Discuss the Multiple Regression Analysis Assumptions, e.g., Linearity, Normality, Homoscedasticity, and Independence using Residual and other Graphical/Statistical measures and tests for all Model Analyses. Similarly Analyze and Discuss any Influential observations with recommendations, as well as the Model's Multicollinearity. Provide a brief 2-3 page management summary including key selected results along with the SAS program and output as an appendix. SAS Output The SAS System HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] Obs ID X3 X6 X7 X8 X9 X10 X11 X12 X13 X14 X15 X16 X17 X18 X19 1 1 1 8.5 3.9 2.5 5.9 4.8 4.9 6.0 6.8 4.7 4.3 5.0 5.1 3.7 8.2 2 2 0 8.2 2.7 5.1 7.2 3.4 7.9 3.1 5.3 5.5 4.0 3.9 4.3 4.9 5.7 3 3 1 9.2 3.4 5.6 5.6 5.4 7.4 5.8 4.5 6.2 4.6 5.4 4.0 4.5 8.9 4.8 4 4 1 6.4 3.3 7.0 3.7 4.7 4.7 4.5 8.8 7.0 3.6 4.3 4.1 3.0 5 5 1 9.0 3.4 5.2 4.6 2.2 6.0 4.5 6.8 6.1 4.5 4.5 3.5 3.5 7.1 6 6 0 6.5 2.8 3.1 4.1 4.0 4.3 3.7 8.5 5.1 9.5 3.6 4.7 3.3 4.7 5.7 7 7 1 6.9 3.7 5.0 2.6 2.1 2.3 5.4 8.9 4.8 2.5 2.1 4.2 2.0 8 8 1 6.2 3.3 3.9 4.8 4.6 3.6 5.1 6.9 5.4 4.8 4.3 6.3 3.7 6.3 9 9 1 5.8 3.6 5.1 6.7 3.7 5.9 5.8 9.3 5.9 4.4 4.4 6.1 4.6 7.0 10 10 1 6.4 4.5 5.1 6.1 4.7 5.7 5.7 8.4 5.4 5.3 4.1 5.8 4.4 5.5 11 11 1 8.7 3.2 4.6 4.8 2.7 6.8 4.6 6.8 5.8 7.5 3.8 3.7 4.0 7.4 12 12 1 6.1 4.9 6.3 3.9 4.4 3.9 6.4 8.2 5.8 5.9 3.0 4.9 3.2 6.0 13 13 0 9.5 5.6 4.6 6.9 5.0 6.9 6.6 7.6 6.5 5.3 5.1 4.5 4.4 8.4 14 14 0 9.2 3.9 5.7 5.5 2.4 8.4 4.8 7.1 6.7 3.0 4.5 2.6 4.2 7.6 15 15 1 6.3 4.5 4.7 6.9 4.5 6.8 5.9 8.8 6.0 5.4 4.8 6.2 5.2 8.0 16 16 0 8.7 3.2 4.0 6.8 3.2 7.8 3.8 4.9 6.1 5.0 4.3 3.9 4.5 6.6 17 17 0 5.7 4.0 6.7 6.0 3.3 5.5 5.1 6.2 6.7 5.4 4.2 6.2 4.5 6.4 18 18 1 5.9 4.1 5.5 7.2 3.5 6.4 5.5 8.4 6.2 6.3 5.7 5.8 4.8 7.4 19 19 1 5.6 3.4 5.1 6.4 3.7 5.7 5.6 9.1 5.4 6.1 5.0 6.0 4.5 6.8 20 20 1 9.1 4.5 3.6 6.4 5.3 5.3 7.1 8.4 5.8 6.7 4.5 6.1 4.4 7.6 21 21 0 5.2 3.8 7.1 5.2 3.9 4.3 5.0 8.4 7.1 4.6 3.3 4.9 3.3 5.4 22 22 1 9.6 5.7 6.8 5.9 5.4 8.3 7.8 4.5 6.4 6.5 4.3 3.0 4.3 9.9 23 23 0 8.6 3.6 7.4 5.1 3.5 7.3 4.7 3.7 6.7 6.0 4.8 3.4 4.0 7.0 24 24 1 9.3 2.4 2.6 7.2 2.2 7.2 4.5 6.2 6.4 4.2 6.7 4.4 4.5 8.6 25 25 0 6.0 4.1 5.3 4.7 3.5 5.3 5.3 8.0 6.5 3.9 4.7 5.3 4.0 4.8 6.6 26 26 1 6.4 3.6 6.6 6.1 4.0 3.9 5.3 7.1 6.1 3.7 5.6 6.6 3.9 27 27 0 8.5 3.0 7.2 5.8 4.1 7.6 3.7 4.8 6.9 6.7 5.3 3.8 4.4 6.3 28 28 0 7.0 3.3 5.4 5.5 2.6 4.8 4.2 9.0 6.5 5.9 4.3 5.2 3.7 5.4 29 29 0 8.5 3.0 5.7 6.0 2.3 7.6 3.7 4.8 5.8 6.0 5.7 3.8 4.4 6.3 30 30 1 7.6 3.6 3.0 4.0 5.1 4.2 4.6 7.7 4.9 7.2 4.7 5.5 3.5 5.4 31 31 0 6.9 3.4 8.5 4.3 4.5 6.4 4.7 5.2 7.7 3.3 3.7 2.7 3.3 6.1 6.4 32 32 1 8.1 2.5 7.2 4.5 2.3 5.1 3.8 6.6 6.8 6.1 3.0 3.5 3.0 33 33 1 6.7 3.7 6.5 5.3 5.3 5.1 4.9 9.2 5.7 4.2 3.5 4.5 3.4 5.4 34 34 1 8.0 3.3 6.1 5.7 5.5 4.6 4.7 8.7 5.9 3.8 4.7 6.6 4.2 7.3 6.3 35 35 1 6.7 4.0 5.2 3.9 3.0 5.4 6.8 8.4 6.2 6.0 2.5 4.3 3.5 36 36 0 8.7 3.2 6.1 4.3 3.5 6.1 2.9 5.6 6.1 6.5 3.1 2.9 2.5 5.4 37 37 0 9.0 3.4 5.9 4.6 3.9 6.0 4.5 6.8 6.4 4.3 3.9 3.5 3.5 7.1 8.7 38 38 1 9.6 4.1 6.2 7.3 2.9 7.7 5.5 7.7 6.1 4.4 5.2 4.6 4.9 39 39 1 8.2 3.6 3.9 6.2 5.8 4.9 5.0 9.0 5.2 7.1 4.7 6.9 4.5 7.6 40 40 0 6.1 4.9 3.0 4.8 5.1 3.9 6.4 8.2 5.1 6.8 4.5 4.9 3.2 6.0 7.0 41 41 1 8.3 3.4 3.3 5.5 3.1 4.6 5.2 9.1 4.1 1.7 4.6 5.8 3.9 42 42 0 9.4 3.8 4.7 5.4 3.8 6.5 4.9 8.5 4.9 6.2 4.1 4.5 4.1 7.6 43 43 1 9.3 5.1 4.6 6.8 5.8 6.6 6.3 7.4 5.1 4.1 4.6 4.6 4.3 8.9 44 44 1 5.1 5.1 6.6 6.9 4.4 5.4 7.8 5.9 7.2 5.2 4.9 6.3 4.5 7.6 45 45 0 8.0 2.5 4.7 7.1 3.6 7.7 3.0 5.2 5.1 3.9 4.3 4.2 4.7 5.5 SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] 46 46 1 5.9 4.1 5.7 5.9 5.8 6.4 5.5 8.4 6.4 5.1 5.2 5.8 4.8 47 47 0 10.0 4.3 7.1 6.3 2.9 5.4 4.5 3.8 6.7 3.7 5.0 4.0 3.5 7.4 7.1 48 48 1 5.7 3.8 6.8 7.5 5.7 5.7 6.0 8.2 6.6 4.8 6.5 7.3 5.2 7.6 8.7 49 49 0 9.9 3.7 3.7 6.1 4.2 7.0 6.7 6.8 5.9 7.2 4.5 3.4 3.9 50 50 1 7.9 3.9 4.3 5.8 4.4 6.9 5.8 4.7 5.2 3.6 4.1 4.2 4.3 8.6 51 51 1 6.7 3.6 5.9 4.2 3.4 4.7 4.8 7.2 5.7 5.3 4.0 3.6 2.8 5.4 52 52 0 8.2 2.7 3.7 7.4 2.7 7.9 3.1 5.3 5.3 5.0 4.5 4.3 4.9 5.7 53 53 1 9.4 2.5 4.8 6.1 3.2 7.3 4.6 6.3 6.3 9.2 4.7 4.6 4.6 8.7 54 54 0 6.9 3.4 5.7 4.4 3.3 6.4 4.7 5.2 6.4 4.4 3.2 2.7 3.3 6.1 55 55 1 8.0 3.3 3.8 5.8 3.2 4.6 4.7 8.7 5.3 4.2 4.9 6.6 4.2 7.3 56 56 0 9.3 3.8 7.3 5.7 3.7 6.4 5.5 7.4 6.6 5.9 4.1 3.2 3.4 7.7 57 57 1 7.4 5.1 4.8 7.7 4.5 7.2 6.9 9.6 6.4 7.4 5.7 6.5 5.5 9.0 58 58 0 7.6 3.6 5.2 5.8 5.6 6.6 5.4 4.4 6.7 6.4 4.6 3.9 4.0 8.2 59 59 0 10.0 4.3 5.3 3.7 4.2 5.4 4.5 3.8 6.7 4.5 3.7 4.0 3.5 7.1 60 60 1 9.9 2.8 7.2 6.9 2.6 5.8 3.5 5.4 6.2 7.0 5.6 4.9 4.0 7.9 61 61 0 8.7 3.2 8.4 6.1 2.8 7.8 3.8 4.9 7.2 4.5 5.4 3.9 4.5 6.6 62 62 1 8.4 3.8 6.7 5.0 4.5 4.7 5.9 6.7 5.1 4.2 2.7 5.0 3.6 8.0 63 63 0 8.8 3.9 3.8 5.1 4.3 4.7 4.8 5.8 5.0 7.2 4.4 3.7 2.9 6.3 64 64 1 7.7 2.2 6.3 4.5 2.4 4.7 3.4 6.2 6.0 4.7 3.3 3.1 2.6 6.0 65 65 1 6.6 3.6 5.8 4.1 4.9 4.7 4.8 7.2 6.5 3.9 3.5 3.6 2.8 5.4 66 66 1 5.7 3.8 3.5 6.7 5.4 5.7 6.0 8.2 5.4 5.0 4.7 7.3 5.2 7.6 67 67 0 5.7 4.0 7.9 6.4 2.7 5.5 5.1 6.2 7.5 6.4 5.0 6.2 4.5 6.4 68 68 0 5.5 3.7 4.7 5.4 4.3 5.3 4.9 6.0 5.6 2.5 4.5 5.9 4.3 6.1 69 69 1 7.5 3.5 3.8 3.5 2.9 4.1 4.5 7.6 5.1 5.2 4.0 5.4 3.4 5.2 70 70 1 6.4 3.6 2.7 5.3 3.9 3.9 5.3 7.1 5.2 5.5 4.7 6.6 3.9 6.6 71 71 0 9.1 4.5 6.1 5.9 6.3 5.3 7.1 8.4 7.1 5.7 5.4 6.1 4.4 7.6 72 72 0 6.7 3.2 3.0 3.7 4.8 6.3 4.5 5.0 5.2 2.5 2.9 2.6 3.1 5.8 73 73 1 6.5 4.3 2.7 6.6 6.5 6.3 6.0 8.7 4.7 6.3 4.6 5.6 4.6 7.9 74 74 1 9.9 3.7 7.5 4.7 5.6 7.0 6.7 6.8 7.2 4.6 4.1 3.4 3.9 8.6 75 75 1 8.5 3.9 5.3 5.5 5.0 4.9 6.0 6.8 5.7 3.6 4.4 5.1 3.7 8.2 76 76 0 9.9 3.0 6.8 5.0 5.4 5.9 4.8 4.9 7.3 7.6 3.1 4.3 3.8 7.1 77 77 0 7.6 3.6 7.6 4.6 4.7 4.6 5.0 7.4 8.1 6.6 4.5 5.8 3.9 6.4 78 78 0 9.4 3.8 7.0 6.2 4.7 6.5 4.9 8.5 7.3 2.4 4.3 4.5 4.1 7.6 79 79 0 9.3 3.5 6.3 7.6 5.5 7.5 5.9 4.6 6.6 3.1 5.2 4.1 4.6 8.9 80 80 1 7.1 3.4 4.9 4.1 4.0 5.0 5.9 7.8 6.1 3.5 2.6 3.1 2.7 5.7 81 81 1 9.9 3.0 7.4 4.8 4.0 5.9 4.8 4.9 5.9 6.9 3.2 4.3 3.8 7.1 82 82 0 8.7 3.2 6.4 4.9 2.4 6.8 4.6 6.8 6.3 5.1 4.3 3.7 4.0 7.4 83 83 0 8.6 2.9 5.8 3.9 2.9 5.6 4.0 6.3 6.1 4.0 2.7 3.0 3.0 6.6 84 84 0 6.4 3.2 6.7 3.6 2.2 2.9 5.0 8.4 7.3 6.5 2.0 3.7 1.6 5.0 85 85 0 7.7 2.6 6.7 6.6 1.9 7.2 4.3 5.9 6.5 4.1 4.7 3.9 4.3 8.2 86 86 1 7.5 3.5 4.1 4.5 3.5 4.1 4.5 7.6 4.9 2.8 3.4 5.4 3.4 5.2 5.2 87 87 0 5.0 3.6 1.3 3.0 3.5 4.2 4.9 8.2 4.3 7.6 2.4 4.8 3.1 88 88 0 7.7 2.6 8.0 6.7 3.5 7.2 4.3 5.9 6.9 7.7 5.1 3.9 4.3 8.2 89 89 0 9.1 3.6 5.5 5.4 4.2 6.2 4.6 8.3 6.5 4.1 4.6 4.3 3.9 7.3 8.2 90 90 0 5.5 5.5 7.7 7.0 5.6 5.7 8.2 6.3 7.4 4.9 5.5 6.7 4.9 91 91 0 9.1 3.7 7.0 4.1 4.4 6.3 5.4 7.3 7.5 4.6 4.4 3.0 3.3 7.4 92 92 0 7.1 4.2 4.1 2.6 2.1 3.3 4.5 9.9 5.5 3.5 2.0 4.0 2.4 4.8 93 93 1 9.2 3.9 4.6 5.3 4.2 8.4 4.8 7.1 6.2 6.6 4.4 2.6 4.2 7.6 SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] 94 94 1 9.3 3.5 5.4 7.8 4.6 7.5 5.9 4.6 6.4 4.9 4.8 4.1 4.6 8.9 95 95 1 9.3 3.8 4.0 4.6 4.7 6.4 5.5 7.4 5.3 4.8 3.6 3.2 3.4 7.7 7.3 96 96 0 8.6 4.8 5.6 5.3 2.3 6.0 5.7 6.7 5.8 3.6 4.9 3.6 3.6 97 97 0 7.4 3.4 2.6 5.0 4.1 4.4 4.8 7.2 4.5 6.4 4.2 5.6 3.7 6.3 98 98 0 8.7 3.2 3.3 3.2 3.1 6.1 2.9 5.6 5.0 4.3 3.1 2.9 2.5 5.4 99 99 0 7.8 4.9 5.8 5.3 5.2 5.3 7.1 7.9 6.0 5.7 4.3 4.9 3.9 6.4 100 100 1 7.9 3.0 4.4 5.1 5.9 4.2 4.8 9.7 5.7 5.8 3.4 5.4 3.5 6.4 SAS Output The SAS System The CORR Procedure 14 Variables: X6 X7 X8 X9 X10 X11 X12 X13 X14 X15 X16 X17 X18 X19 Simple Statistics Variable N Mean Std Dev Sum Minimum Maximum X6 100 7.81000 1.39628 781.00000 5.00000 10.00000 Label X7 100 3.67200 0.70052 367.20000 2.20000 5.70000 X7 - E-Commerce X8 100 5.36500 1.53046 536.50000 1.30000 8.50000 X8 - Technical Support X9 100 5.44200 1.20840 544.20000 2.60000 7.80000 X9 - Complaint Resolution X10 100 4.01000 1.12694 401.00000 1.90000 6.50000 X10 - Advertizing X11 100 5.80500 1.31529 580.50000 2.30000 8.40000 X11 - Product Line X12 100 5.12300 1.07232 512.30000 2.90000 8.20000 X12 - Salesforce Image X13 100 6.97400 1.54506 697.40000 3.70000 9.90000 X13 - Competitive Pricing X14 100 6.04300 0.81974 604.30000 4.10000 8.10000 X14 - Warranty & Claims X15 100 5.15000 1.49305 515.00000 1.70000 9.50000 X15 - New Products X16 100 4.27800 0.92884 427.80000 2.00000 6.70000 X16 - Order & Billing X17 100 4.61000 1.20600 461.00000 2.60000 7.30000 X17 - Price Flexibility X18 100 3.88600 0.73444 388.60000 1.60000 5.50000 X18 - Delivery Speed X19 100 6.91800 1.19184 691.80000 4.70000 9.90000 X19 - Satisfaction X6 - Product Quality Pearson Correlation Coefficients, N = 100 Prob > |r| under H0: Rho=0 X6 X7 X8 X9 X10 X11 X12 X13 X14 X15 X16 X17 X18 X19 1.00000 -0.13716 0.1736 0.09560 0.3441 0.10637 0.2922 -0.05347 0.5972 0.47749 <.0001 -0.15181 0.1316 -0.40128 <.0001 0.08831 0.3823 0.02699 0.7898 0.10430 0.3017 -0.49314 <.0001 0.02772 0.7843 0.48632 <.0001 -0.13716 0.1736 1.00000 0.00087 0.9932 0.14018 0.1642 0.42989 <.0001 -0.05269 0.6026 0.79154 <.0001 0.22946 0.0216 0.05190 0.6081 -0.02743 0.7865 0.15615 0.1208 0.27067 0.0065 0.19164 0.0561 0.28275 0.0044 X8 X8 - Technical Support 0.09560 0.3441 0.00087 0.9932 1.00000 0.09666 0.3387 -0.06287 0.5343 0.19263 0.0549 0.01699 0.8668 -0.27079 0.0064 0.79717 <.0001 -0.07358 0.4669 0.08010 0.4282 -0.18610 0.0638 0.02544 0.8016 0.11260 0.2647 X9 X9 - Complaint Resolution 0.10637 0.2922 0.14018 0.1642 0.09666 0.3387 1.00000 0.19692 0.0496 0.56142 <.0001 0.22975 0.0215 -0.12795 0.2046 0.14041 0.1635 0.05940 0.5572 0.75687 <.0001 0.39451 <.0001 0.86509 <.0001 0.60326 <.0001 -0.05347 0.5972 0.42989 <.0001 -0.06287 0.5343 0.19692 0.0496 1.00000 -0.01155 0.9092 0.54220 <.0001 0.13422 0.1831 0.01079 0.9151 0.08417 0.4051 0.18424 0.0665 0.33355 0.0007 0.27586 0.0055 0.30467 0.0021 0.47749 <.0001 -0.05269 0.6026 0.19263 0.0549 0.56142 <.0001 -0.01155 0.9092 1.00000 -0.06132 0.5445 -0.49495 <.0001 0.27308 0.0060 0.04616 0.6483 0.42441 <.0001 -0.37797 0.0001 0.60185 <.0001 0.55055 <.0001 X12 X12 - Salesforce Image -0.15181 0.1316 0.79154 <.0001 0.01699 0.8668 0.22975 0.0215 0.54220 <.0001 -0.06132 0.5445 1.00000 0.26460 0.0078 0.10746 0.2873 0.03164 0.7547 0.19513 0.0517 0.35224 0.0003 0.27155 0.0063 0.50021 <.0001 X13 X13 - Competitive Pricing -0.40128 <.0001 0.22946 0.0216 -0.27079 0.0064 -0.12795 0.2046 0.13422 0.1831 -0.49495 <.0001 0.26460 0.0078 1.00000 -0.24499 0.0140 0.02316 0.8191 -0.11457 0.2564 0.47111 <.0001 -0.07287 0.4712 -0.20830 0.0376 X14 X14 - Warranty & Claims 0.08831 0.3823 0.05190 0.6081 0.79717 <.0001 0.14041 0.1635 0.01079 0.9151 0.27308 0.0060 0.10746 0.2873 -0.24499 0.0140 1.00000 0.03520 0.7281 0.19707 0.0494 -0.17025 0.0904 0.10939 0.2786 0.17754 0.0772 X15 X15 - New Products 0.02699 0.7898 -0.02743 0.7865 -0.07358 0.4669 0.05940 0.5572 0.08417 0.4051 0.04616 0.6483 0.03164 0.7547 0.02316 0.8191 0.03520 0.7281 1.00000 0.06854 0.4980 0.09413 0.3516 0.10575 0.2950 0.07090 0.4833 X16 X16 - Order & Billing 0.10430 0.3017 0.15615 0.1208 0.08010 0.4282 0.75687 <.0001 0.18424 0.0665 0.42441 <.0001 0.19513 0.0517 -0.11457 0.2564 0.19707 0.0494 0.06854 0.4980 1.00000 0.40697 <.0001 0.75100 <.0001 0.52173 <.0001 X17 X17 - Price Flexibility -0.49314 <.0001 0.27067 0.0065 -0.18610 0.0638 0.39451 <.0001 0.33355 0.0007 -0.37797 0.0001 0.35224 0.0003 0.47111 <.0001 -0.17025 0.0904 0.09413 0.3516 0.40697 <.0001 1.00000 0.49669 <.0001 0.05595 0.5803 X18 X18 - Delivery Speed 0.02772 0.7843 0.19164 0.0561 0.02544 0.8016 0.86509 <.0001 0.27586 0.0055 0.60185 <.0001 0.27155 0.0063 -0.07287 0.4712 0.10939 0.2786 0.10575 0.2950 0.75100 <.0001 0.49669 <.0001 1.00000 0.57704 <.0001 X19 X19 - Satisfaction 0.48632 <.0001 0.28275 0.0044 0.11260 0.2647 0.60326 <.0001 0.30467 0.0021 0.55055 <.0001 0.50021 <.0001 -0.20830 0.0376 0.17754 0.0772 0.07090 0.4833 0.52173 <.0001 0.05595 0.5803 0.57704 <.0001 1.00000 X6 X6 - Product Quality X7 X7 - E-Commerce X10 X10 - Advertizing X11 X11 - Product Line HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Model: MODEL1 Dependent Variable: X19 X19 - Satisfaction Number of Observations Read 100 Number of Observations Used 100 Analysis of Variance DF Sum of Squares Mean Square F Value Pr > F Model 1 51.17801 51.17801 56.07 <.0001 Error 98 89.44959 0.91275 Corrected Total 99 140.62760 Source Root MSE 0.95538 R-Square 0.3639 Dependent Mean 6.91800 Adj R-Sq 0.3574 Coeff Var 13.81006 Parameter Estimates Variable Label DF Parameter Estimate Standard Error t Value Pr > |t| Standardized Estimate Tolerance Variance Inflation Intercept Intercept 1 3.68005 0.44285 8.31 <.0001 0 . 0 X9 X9 - Complaint Resolution 1 0.59499 0.07946 7.49 <.0001 0.60326 1.00000 1.00000 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Model: MODEL1 Dependent Variable: X19 X19 - Satisfaction Output Statistics DFBETAS Obs Dependent Variable Predicted Value Std Error Mean Predict Residual Std Error Residual Student Residual Cook's D RStudent Hat Diag H Cov Ratio DFFITS Intercept 1 8.2000 7.1905 0.1022 1.0095 0.950 1.063 X9 | |** | 0.007 1.0635 0.0115 1.0089 0.1145 -0.0167 0.0407 2 5.7000 7.9640 0.1692 -2.2640 0.940 3 8.9000 7.0120 0.0964 1.8880 0.951 -2.408 | ****| | 0.094 -2.4697 0.0314 0.9328 -0.4445 0.3041 -0.3669 1.986 | |*** | 0.020 2.0172 0.0102 0.9499 0.2045 0.0177 4 4.8000 5.8815 0.1682 -1.0815 0.0266 0.940 -1.150 | **| | 0.021 -1.1519 0.0310 1.0251 -0.2060 -0.1908 5 7.1000 6.4170 0.1166 0.1695 0.6830 0.948 0.720 | |* | 0.004 0.7185 0.0149 1.0252 0.0884 0.0651 -0.0507 6 4.7000 6.1195 7 5.7000 5.2270 0.1432 -1.4195 0.945 -1.503 | ***| | 0.026 -1.5126 0.0225 0.9966 -0.2293 -0.1997 0.1708 0.2452 0.4730 0.923 0.512 | |* | 0.009 0.5103 0.0659 1.0869 0.1355 0.1332 -0.1248 8 6.3000 9 7.0000 6.5360 0.1083 -0.2360 0.949 -0.249 | | | 0.000 -0.2474 0.0129 1.0327 -0.0282 -0.0184 0.0133 7.6665 0.1383 -0.6665 0.945 -0.705 | *| | 0.005 -0.7032 0.0209 1.0320 -0.1029 0.0573 -0.0744 10 11 5.5000 7.3095 0.1089 -1.8095 0.949 -1.906 | ***| | 0.024 -1.9329 0.0130 0.9589 -0.2218 0.0620 -0.1065 7.4000 6.5360 0.1083 0.8640 0.949 0.910 | |* | 0.005 0.9094 0.0129 1.0166 0.1038 0.0675 -0.0489 12 6.0000 6.0005 0.1554 -0.000520 0.943 -0.0006 | | | 0.000 -0.000549 0.0264 1.0485 -0.0001 -0.0001 0.0001 13 8.4000 7.7855 0.1502 0.6145 0.944 0.651 | |* | 0.005 0.6494 0.0247 1.0375 0.1034 -0.0637 0.0797 14 7.6000 6.9525 0.0956 0.6475 0.951 0.681 | |* | 0.002 0.6793 0.0100 1.0213 0.0684 0.0115 0.0033 15 8.0000 7.7855 0.1502 0.2145 0.944 0.227 | | | 0.001 0.2262 0.0247 1.0455 0.0360 -0.0222 0.0278 16 6.6000 7.7260 0.1441 -1.1260 0.944 -1.192 | **| | 0.017 -1.1948 0.0228 1.0144 -0.1823 0.1072 -0.1365 17 6.4000 7.2500 0.1053 -0.8500 0.950 -0.895 | *| | 0.005 -0.8942 0.0122 1.0165 -0.0992 0.0214 -0.0418 18 7.4000 7.9640 0.1692 -0.5640 0.940 -0.600 | *| | 0.006 -0.5979 0.0314 1.0461 -0.1076 0.0736 -0.0888 19 6.8000 7.4880 0.1222 -0.6880 0.948 -0.726 | *| | 0.004 -0.7243 0.0163 1.0266 -0.0934 0.0411 -0.0582 20 7.6000 7.4880 0.1222 0.1120 0.948 0.118 | | | 0.000 0.1176 0.0163 1.0374 0.0152 -0.0067 0.0094 21 5.4000 6.7740 0.0975 -1.3740 0.950 -1.446 | **| | 0.011 -1.4539 0.0104 0.9879 -0.1491 -0.0603 0.0294 22 9.9000 7.1905 0.1022 2.7095 0.950 2.852 | |***** | 0.047 2.9635 0.0115 0.8682 0.3190 -0.0466 0.1135 23 7.0000 6.7145 0.0993 0.2855 0.950 0.300 | | | 0.000 0.2991 0.0108 1.0300 0.0313 0.0148 -0.0086 24 8.6000 7.9640 0.1692 0.6360 0.940 0.676 | |* | 0.007 0.6745 0.0314 1.0440 0.1214 -0.0831 0.1002 25 4.8000 6.4765 0.1123 -1.6765 0.949 -1.767 | ***| | 0.022 -1.7867 0.0138 0.9701 -0.2114 -0.1472 0.1110 26 6.6000 7.3095 0.1089 -0.7095 0.949 -0.748 | *| | 0.004 -0.7458 0.0130 1.0224 -0.0856 0.0239 -0.0411 27 6.3000 7.1310 0.0997 -0.8310 0.950 -0.875 | *| | 0.004 -0.8735 0.0109 1.0159 -0.0916 0.0066 -0.0262 -2-1 0 1 2 28 5.4000 6.9525 0.0956 -1.5525 0.951 -1.633 | ***| | 0.014 -1.6474 0.0100 0.9757 -0.1658 -0.0279 -0.0080 29 6.3000 7.2500 0.1053 -0.9500 0.950 -1.000 | **| | 0.006 -1.0005 0.0122 1.0123 -0.1110 0.0239 -0.0467 30 5.4000 6.0600 0.1492 -0.6600 0.944 -0.699 | *| | 0.006 -0.6976 0.0244 1.0358 -0.1103 -0.0979 0.0847 31 6.1000 6.2385 0.1318 -0.1385 0.946 -0.146 | | | 0.000 -0.1457 0.0190 1.0401 -0.0203 -0.0168 0.0140 32 6.4000 6.3575 0.1214 0.0425 0.948 0.0448 | | | 0.000 0.0446 0.0161 1.0374 0.0057 0.0044 -0.0035 33 5.4000 6.8335 0.0962 -1.4335 0.951 -1.508 | ***| | 0.012 -1.5181 0.0101 0.9839 -0.1536 -0.0505 0.0180 34 7.3000 7.0715 0.0977 0.2285 0.950 0.240 | | | 0.000 0.2393 0.0105 1.0303 0.0246 0.0001 0.0052 35 6.3000 6.0005 0.1554 0.2995 0.943 0.318 | | | 0.001 0.3162 0.0264 1.0463 0.0521 0.0471 -0.0411 36 5.4000 6.2385 0.1318 -0.8385 0.946 -0.886 | *| | 0.008 -0.8852 0.0190 1.0239 -0.1233 -0.1022 0.0849 37 7.1000 6.4170 0.1166 0.6830 0.948 0.720 | |* | 0.004 0.7185 0.0149 1.0252 0.0884 0.0651 -0.0507 38 8.7000 8.0235 0.1759 0.6765 0.939 0.720 | |* | 0.009 0.7186 0.0339 1.0454 0.1346 -0.0945 0.1130 39 7.6000 7.3690 0.1129 0.2310 0.949 0.243 | | | 0.000 0.2423 0.0140 1.0339 0.0288 -0.0098 0.0154 40 6.0000 6.5360 0.1083 -0.5360 0.949 -0.565 | *| | 0.002 -0.5627 0.0129 1.0273 -0.0642 -0.0417 0.0302 41 7.0000 6.9525 0.0956 0.0475 0.951 0.0500 | | | 0.000 0.0497 0.0100 1.0310 0.0050 0.0008 0.0002 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output 42 7.6000 6.8930 0.0956 0.7070 0.951 0.744 | |* | 0.003 0.7420 0.0100 1.0194 0.0746 0.0186 43 8.9000 7.7260 0.1441 1.1740 0.944 1.243 | |** | 0.018 1.2466 0.0228 1.0118 0.1902 -0.1119 0.1424 44 7.6000 7.7855 0.1502 -0.1855 0.944 -0.197 | | | 0.000 -0.1956 0.0247 1.0458 -0.0311 0.0192 -0.0240 45 5.5000 7.9045 0.1627 -2.4045 0.941 -2.554 | *****| | 0.097 -2.6301 0.0290 0.9159 -0.4547 0.3018 -0.3681 46 7.4000 7.1905 0.1022 0.2095 0.950 0.221 | | | 0.000 0.2195 0.0115 1.0315 0.0236 -0.0034 0.0084 47 7.1000 7.4285 0.1174 -0.3285 0.948 -0.346 | | | 0.001 -0.3449 0.0151 1.0338 -0.0427 0.0167 -0.0248 48 7.6000 8.1425 0.1894 -0.5425 0.936 -0.579 | *| | 0.007 -0.5774 0.0393 1.0552 -0.1168 0.0857 -0.1008 49 8.7000 7.3095 0.1089 1.3905 0.949 1.465 | |** | 0.014 1.4737 0.0130 0.9894 0.1691 -0.0473 0.0812 50 8.6000 7.1310 0.0997 1.4690 0.950 1.546 | |*** | 0.013 1.5572 0.0109 0.9822 0.1634 -0.0117 0.0466 51 5.4000 6.1790 0.1374 -0.7790 0.945 -0.824 | *| | 0.007 -0.8226 0.0207 1.0279 -0.1195 -0.1018 0.0859 52 5.7000 8.0830 0.1826 -2.3830 0.938 -2.541 | *****| | 0.122 -2.6158 0.0365 0.9244 -0.5093 0.3663 -0.4340 -0.0026 53 8.7000 7.3095 0.1089 1.3905 0.949 1.465 | |** | 0.014 1.4737 0.0130 0.9894 0.1691 -0.0473 0.0812 54 6.1000 6.2980 0.1264 -0.1980 0.947 -0.209 | | | 0.000 -0.2081 0.0175 1.0380 -0.0278 -0.0223 0.0182 55 7.3000 7.1310 0.0997 0.1690 0.950 0.178 | | | 0.000 0.1770 0.0109 1.0313 0.0186 -0.0013 0.0053 56 7.7000 7.0715 0.0977 0.6285 0.950 0.661 | |* | 0.002 0.6594 0.0105 1.0223 0.0678 0.0004 0.0142 57 9.0000 8.2615 0.2033 0.7385 0.934 0.791 | |* | 0.015 0.7896 0.0453 1.0555 0.1719 -0.1308 0.1518 58 8.2000 7.1310 0.0997 1.0690 0.950 1.125 | |** | 0.007 1.1266 0.0109 1.0055 0.1182 -0.0085 0.0337 59 7.1000 5.8815 0.1682 1.2185 0.940 1.296 | |** | 0.027 1.3002 0.0310 1.0176 0.2325 0.2154 -0.1914 60 7.9000 7.7855 0.1502 0.1145 0.944 0.121 | | | 0.000 0.1207 0.0247 1.0463 0.0192 -0.0118 0.0148 61 6.6000 7.3095 0.1089 -0.7095 0.949 -0.748 | *| | 0.004 -0.7458 0.0130 1.0224 -0.0856 0.0239 -0.0411 62 8.0000 6.6550 0.1018 1.3450 0.950 1.416 | |** | 0.012 1.4233 0.0114 0.9906 0.1525 0.0823 -0.0526 63 6.3000 6.7145 0.0993 -0.4145 0.950 -0.436 | | | 0.001 -0.4344 0.0108 1.0279 -0.0454 -0.0216 0.0124 64 6.0000 6.3575 0.1214 -0.3575 0.948 -0.377 | | | 0.001 -0.3756 0.0161 1.0345 -0.0481 -0.0371 0.0297 65 5.4000 6.1195 0.1432 -0.7195 0.945 -0.762 | *| | 0.007 -0.7601 0.0225 1.0318 -0.1152 -0.1004 0.0858 66 7.6000 7.6665 0.1383 -0.0665 0.945 -0.0703 | | | 0.000 -0.0700 0.0209 1.0425 -0.0102 0.0057 -0.0074 67 6.4000 7.4880 0.1222 -1.0880 0.948 -1.148 | **| | 0.011 -1.1501 0.0163 1.0100 -0.1483 0.0652 -0.0924 68 6.1000 6.8930 0.0956 -0.7930 0.951 -0.834 | *| | 0.004 -0.8329 0.0100 1.0165 -0.0838 -0.0209 0.0029 69 5.2000 5.7625 0.1815 -0.5625 0.938 -0.600 | *| | 0.007 -0.5977 0.0361 1.0512 -0.1157 -0.1092 0.0983 70 6.6000 6.8335 0.0962 -0.2335 0.951 -0.246 | | | 0.000 -0.2445 0.0101 1.0299 -0.0247 -0.0081 0.0029 71 7.6000 7.1905 0.1022 0.4095 0.950 0.431 | | | 0.001 0.4293 0.0115 1.0286 0.0462 -0.0067 0.0164 72 5.8000 5.8815 0.1682 -0.0815 0.940 -0.0867 | | | 0.000 -0.0862 0.0310 1.0532 -0.0154 -0.0143 0.0127 73 7.9000 7.6070 0.1326 0.2930 0.946 0.310 | | | 0.001 0.3082 0.0193 1.0388 0.0432 -0.0226 0.0300 74 8.6000 6.4765 0.1123 2.1235 0.949 2.238 | |**** | 0.035 2.2859 0.0138 0.9319 0.2705 0.1884 -0.1421 75 8.2000 6.9525 0.0956 1.2475 0.951 1.312 | |** | 0.009 1.3173 0.0100 0.9951 0.1325 0.0223 0.0064 76 7.1000 6.6550 0.1018 0.4450 0.950 0.468 | | | 0.001 0.4666 0.0114 1.0278 0.0500 0.0270 -0.0172 77 6.4000 6.4170 0.1166 -0.0170 0.948 -0.0179 | | | 0.000 -0.0179 0.0149 1.0362 -0.0022 -0.0016 0.0013 78 7.6000 7.3690 0.1129 0.2310 0.949 0.243 | | | 0.000 0.2423 0.0140 1.0339 0.0288 -0.0098 0.0154 79 8.9000 8.2020 0.1963 0.6980 0.935 0.747 | |* | 0.012 0.7448 0.0422 1.0536 0.1564 -0.1170 0.1366 80 5.7000 6.1195 0.1432 -0.4195 0.945 -0.444 | | | 0.002 -0.4423 0.0225 1.0400 -0.0670 -0.0584 0.0499 81 7.1000 6.5360 0.1083 0.5640 0.949 0.594 | |* | 0.002 0.5922 0.0129 1.0266 0.0676 0.0439 -0.0318 82 7.4000 6.5955 0.1048 0.8045 0.950 0.847 | |* | 0.004 0.8459 0.0120 1.0181 0.0934 0.0558 -0.0384 83 6.6000 6.0005 0.1554 0.5995 0.943 0.636 | |* | 0.005 0.6340 0.0264 1.0398 0.1045 0.0943 -0.0824 84 5.0000 5.8220 0.1748 -0.8220 0.939 -0.875 | *| | 0.013 -0.8741 0.0335 1.0396 -0.1627 -0.1522 0.1362 85 8.2000 7.6070 0.1326 0.5930 0.946 0.627 | |* | 0.004 0.6248 0.0193 1.0325 0.0876 -0.0457 0.0608 86 5.2000 6.3575 0.1214 -1.1575 0.948 -1.221 | **| | 0.012 -1.2246 0.0161 1.0061 -0.1568 -0.1211 0.0967 87 5.2000 5.4650 0.2163 -0.2650 0.931 -0.285 | | | 0.002 -0.2835 0.0513 1.0741 -0.0659 -0.0640 0.0591 88 8.2000 7.6665 0.1383 0.5335 0.945 0.564 | |* | 0.003 0.5624 0.0209 1.0358 0.0823 -0.0458 0.0595 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output 89 7.3000 6.8930 0.0956 0.4070 0.951 0.428 | | | 0.001 0.4264 0.0100 1.0272 0.0429 0.0107 90 8.2000 7.8450 0.1564 0.3550 0.942 0.377 | | | 0.002 0.3750 0.0268 1.0458 0.0622 -0.0399 0.0493 91 7.4000 6.1195 0.1432 1.2805 0.945 1.356 | |** | 0.021 1.3615 0.0225 1.0054 0.2064 0.1798 -0.1537 92 4.8000 5.2270 0.2452 -0.4270 0.923 -0.462 | | | 0.008 -0.4606 0.0659 1.0879 -0.1223 -0.1203 0.1126 93 7.6000 6.8335 0.0962 0.7665 0.951 0.806 | |* | 0.003 0.8049 0.0101 1.0175 0.0815 0.0268 -0.0096 -0.0015 94 8.9000 8.3210 0.2103 0.5790 0.932 0.621 | |* | 0.010 0.6193 0.0485 1.0643 0.1398 -0.1079 0.1245 95 7.7000 6.4170 0.1166 1.2830 0.948 1.353 | |** | 0.014 1.3589 0.0149 0.9978 0.1671 0.1232 -0.0959 96 7.3000 6.8335 0.0962 0.4665 0.951 0.491 | | | 0.001 0.4889 0.0101 1.0261 0.0495 0.0163 -0.0058 97 6.3000 6.6550 0.1018 -0.3550 0.950 -0.374 | | | 0.001 -0.3721 0.0114 1.0295 -0.0399 -0.0215 0.0138 98 5.4000 5.5840 0.2021 -0.1840 0.934 -0.197 | | | 0.001 -0.1961 0.0448 1.0677 -0.0425 -0.0409 0.0374 99 6.4000 6.8335 0.0962 -0.4335 0.951 -0.456 | | | 0.001 -0.4542 0.0101 1.0268 -0.0460 -0.0151 0.0054 100 6.4000 6.7145 0.0993 -0.3145 0.950 -0.331 | | | 0.001 -0.3295 0.0108 1.0296 -0.0344 -0.0163 0.0094 Sum of Residuals HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] 0 Sum of Squared Residuals 89.44959 Predicted Residual SS (PRESS) 92.99072 SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The REG Procedure HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The REG Procedure HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Number of Observations Read 100 Number of Observations Used 100 Descriptive Statistics Sum Mean Uncorrected SS Variance Standard Deviation Intercept 100.00000 1.00000 100.00000 0 0 X6 781.00000 7.81000 6292.62000 1.94960 1.39628 X6 - Product Quality X7 367.20000 3.67200 1396.94000 0.49072 0.70052 X7 - E-Commerce X8 536.50000 5.36500 3110.21000 2.34230 1.53046 X8 - Technical Support X9 544.20000 5.44200 3106.10000 1.46024 1.20840 X9 - Complaint Resolution X10 401.00000 4.01000 1733.74000 1.27000 1.12694 X10 - Advertizing X11 580.50000 5.80500 3541.07000 1.72997 1.31529 X11 - Product Line X12 512.30000 5.12300 2738.35000 1.14987 1.07232 X12 - Salesforce Image X13 697.40000 6.97400 5100.00000 2.38720 1.54506 X13 - Competitive Pricing X14 604.30000 6.04300 3718.31000 0.67197 0.81974 X14 - Warranty & Claims X15 515.00000 5.15000 2872.94000 2.22919 1.49305 X15 - New Products X16 427.80000 4.27800 1915.54000 0.86274 0.92884 X16 - Order & Billing X17 461.00000 4.61000 2269.20000 1.45444 1.20600 X17 - Price Flexibility X18 388.60000 3.88600 1563.50000 0.53940 0.73444 X18 - Delivery Speed X19 691.80000 6.91800 4926.50000 1.42048 1.19184 X19 - Satisfaction Variable Label Intercept Correlation Variable Label X6 X6 - Product Quality X6 X7 X8 X9 X10 X11 X12 X13 X14 X15 X16 X17 X18 X19 1.0000 -0.1372 0.0956 0.1064 -0.0535 0.4775 -0.1518 -0.4013 0.0883 0.0270 0.1043 -0.4931 0.0277 0.4863 0.2827 X7 X7 - E-Commerce -0.1372 1.0000 0.0009 0.1402 0.4299 -0.0527 0.7915 0.2295 0.0519 -0.0274 0.1561 0.2707 0.1916 X8 X8 - Technical Support 0.0956 0.0009 1.0000 0.0967 -0.0629 0.1926 0.0170 -0.2708 0.7972 -0.0736 0.0801 -0.1861 0.0254 0.1126 X9 X9 - Complaint Resolution 0.1064 0.1402 0.0967 1.0000 0.1969 0.5614 0.2298 -0.1280 0.1404 0.0594 0.7569 0.3945 0.8651 0.6033 -0.0535 0.4299 -0.0629 0.1969 1.0000 -0.0116 0.5422 0.1342 0.0108 0.0842 0.1842 0.3336 0.2759 0.3047 0.4775 -0.0527 0.1926 0.5614 -0.0116 1.0000 -0.0613 -0.4949 0.2731 0.0462 0.4244 -0.3780 0.6019 0.5505 X10 X10 - Advertizing X11 X11 - Product Line X12 X12 - Salesforce Image -0.1518 0.7915 0.0170 0.2298 0.5422 -0.0613 1.0000 0.2646 0.1075 0.0316 0.1951 0.3522 0.2716 0.5002 X13 X13 - Competitive Pricing -0.4013 0.2295 -0.2708 -0.1280 0.1342 -0.4949 0.2646 1.0000 -0.2450 0.0232 -0.1146 0.4711 -0.0729 -0.2083 X14 X14 - Warranty & Claims 0.0883 0.0519 0.7972 0.1404 0.0108 0.2731 0.1075 -0.2450 1.0000 0.0352 0.1971 -0.1703 0.1094 0.1775 X15 X15 - New Products 0.0270 -0.0274 -0.0736 0.0594 0.0842 0.0462 0.0316 0.0232 0.0352 1.0000 0.0685 0.0941 0.1057 0.0709 X16 X16 - Order & Billing 0.1043 0.1561 0.0801 0.7569 0.1842 0.4244 0.1951 -0.1146 0.1971 0.0685 1.0000 0.4070 0.7510 0.5217 X17 X17 - Price Flexibility -0.4931 0.2707 -0.1861 0.3945 0.3336 -0.3780 0.3522 0.4711 -0.1703 0.0941 0.4070 1.0000 0.4967 0.0560 X18 X18 - Delivery Speed 0.0277 0.1916 0.0254 0.8651 0.2759 0.6019 0.2716 -0.0729 0.1094 0.1057 0.7510 0.4967 1.0000 0.5770 X19 X19 - Satisfaction 0.4863 0.2827 0.1126 0.6033 0.3047 0.5505 0.5002 -0.2083 0.1775 0.0709 0.5217 0.0560 0.5770 1.0000 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Model: MODEL1 Dependent Variable: X19 X19 - Satisfaction Number of Observations Read 100 Number of Observations Used 100 Stepwise Selection: Step 1 Variable X9 Entered: R-Square = 0.3639 and C(p) = 182.8851 Analysis of Variance DF Sum of Squares Mean Square F Value Pr > F Model 1 51.17801 51.17801 56.07 <.0001 Error 98 89.44959 0.91275 Corrected Total 99 140.62760 Parameter Estimate Standard Error Type II SS F Value Pr > F Intercept 3.68005 0.44285 63.03037 69.06 <.0001 X9 0.59499 0.07946 51.17801 56.07 <.0001 Source Variable Bounds on condition number: 1, 1 Stepwise Selection: Step 2 Variable X6 Entered: R-Square = 0.5442 and C(p) = 105.8527 Analysis of Variance DF Sum of Squares Mean Square F Value Pr > F Model 2 76.52686 38.26343 57.90 <.0001 Error 97 64.10074 0.66083 Corrected Total 99 140.62760 Parameter Estimate Standard Error Type II SS F Value Pr > F 1.07733 0.56443 2.40746 3.64 0.0593 Source Variable Intercept X6 0.36447 0.05885 25.34885 38.36 <.0001 X9 0.55020 0.06800 43.26674 65.47 <.0001 Bounds on condition number: 1.0114, 4.0458 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output Stepwise Selection: Step 3 Variable X12 Entered: R-Square = 0.7526 and C(p) = 16.4818 Analysis of Variance DF Sum of Squares Mean Square F Value Pr > F Model 3 105.83315 35.27772 97.33 <.0001 Error 96 34.79445 0.36244 Corrected Total 99 140.62760 Parameter Estimate Standard Error Type II SS F Value Pr > F -1.56899 0.51122 3.41407 9.42 0.0028 Source Variable Intercept X6 0.43706 0.04432 35.24225 97.24 <.0001 X9 0.43318 0.05201 25.14068 69.36 <.0001 X12 0.53020 0.05896 29.30630 80.86 <.0001 Bounds on condition number: 1.0919, 9.6513 Stepwise Selection: Step 4 Variable X7 Entered: R-Square = 0.7726 and C(p) = 9.7163 Analysis of Variance DF Sum of Squares Mean Square F Value Pr > F Model 4 108.64461 27.16115 80.68 <.0001 Error 95 31.98299 0.33666 Corrected Total 99 140.62760 Parameter Estimate Standard Error Type II SS F Value Pr > F -1.10570 0.51813 1.53320 4.55 0.0354 <.0001 Source Variable Intercept X6 0.43482 0.04272 34.87157 103.58 X7 -0.39468 0.13658 2.81146 8.35 0.0048 X9 0.42350 0.05024 23.92242 71.06 <.0001 X12 0.73635 0.09121 21.94439 65.18 <.0001 Bounds on condition number: 2.8128, 30.539 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output Stepwise Selection: Step 5 Variable X11 Entered: R-Square = 0.7908 and C(p) = 3.7320 Analysis of Variance DF Sum of Squares Mean Square F Value Pr > F Model 5 111.20549 22.24110 71.06 <.0001 Error 94 29.42211 0.31300 Corrected Total 99 140.62760 Parameter Estimate Standard Error Type II SS F Value Pr > F -1.15106 0.49984 1.65991 5.30 0.0235 <.0001 Source Variable Intercept X6 0.36900 0.04719 19.14018 61.15 X7 -0.41714 0.13192 3.12934 10.00 0.0021 X9 0.31896 0.06068 8.64821 27.63 <.0001 X11 0.17435 0.06095 2.56088 8.18 0.0052 X12 0.77513 0.08898 23.75201 75.88 <.0001 Bounds on condition number: 2.8796, 53.438 All variables left in the model are significant at the 0.1500 level. No other variable met the 0.0500 significance level for entry into the model. Summary of Stepwise Selection Variable Entered Variable Removed Label 1 X9 X9 - Complaint Resolution 2 X6 3 X12 Step Number Vars In Partial R-Square Model R-Square C(p) F Value Pr > F 1 0.3639 0.3639 182.885 56.07 <.0001 X6 - Product Quality 2 0.1803 0.5442 105.853 38.36 <.0001 X12 - Salesforce Image 3 0.2084 0.7526 16.4818 80.86 <.0001 4 X7 X7 - E-Commerce 4 0.0200 0.7726 9.7163 8.35 0.0048 5 X11 X11 - Product Line 5 0.0182 0.7908 3.7320 8.18 0.0052 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Model: MODEL1 Dependent Variable: X19 X19 - Satisfaction Number of Observations Read 100 Number of Observations Used 100 Analysis of Variance DF Sum of Squares Mean Square F Value Pr > F Model 5 111.20549 22.24110 71.06 <.0001 Error 94 29.42211 0.31300 Corrected Total 99 140.62760 Source Root MSE 0.55947 R-Square 0.7908 Dependent Mean 6.91800 Adj R-Sq 0.7797 Coeff Var 8.08709 Parameter Estimates Variable Label DF Parameter Estimate Standard Error t Value Pr > |t| Standardized Estimate Tolerance Variance Inflation Intercept Intercept 1 -1.15106 0.49984 -2.30 0.0235 0 . 0 X6 X6 - Product Quality 1 0.36900 0.04719 7.82 <.0001 0.43230 0.72831 1.37305 X7 X7 - E-Commerce 1 -0.41714 0.13192 -3.16 0.0021 -0.24518 0.37019 2.70133 X9 X9 - Complaint Resolution 1 0.31896 0.06068 5.26 <.0001 0.32340 0.58801 1.70065 X11 X11 - Product Line 1 0.17435 0.06095 2.86 0.0052 0.19241 0.49188 2.03302 X12 X12 - Salesforce Image 1 0.77513 0.08898 8.71 <.0001 0.69740 0.34727 2.87960 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Model: MODEL1 Dependent Variable: X19 X19 - Satisfaction Output Statistics DFBETAS Obs Dependent Variable Predicted Value Std Error Mean Predict Residual Std Error Residual Student Residual 1 8.2000 7.7456 0.1156 0.4544 0.547 0.830 Cook's D RStudent Hat Diag H Cov Ratio DFFITS Intercept X6 X7 X9 X11 X12 | |* | 0.005 0.8287 0.0427 1.0657 0.1749 -0.0519 0.1015 -0.0358 0.0757 -0.1176 0.0597 -2-1 0 1 2 2 5.7000 6.8253 0.1675 -1.1253 0.534 -2.108 | ****| | 0.073 -2.1482 0.0896 0.8759 -0.6741 -0.1007 0.1253 -0.0605 -0.2733 -0.1396 0.3521 3 8.9000 8.3976 0.1410 0.5024 0.541 0.928 | |* | 0.010 0.9272 0.0635 1.0775 0.2415 -0.0544 0.0327 -0.1454 -0.0941 0.1212 0.1736 4 4.8000 5.3217 0.1154 -0.5217 0.547 -0.953 | *| | 0.007 -0.9525 0.0425 1.0506 -0.2007 -0.1592 0.0989 0.0247 0.1186 -0.0404 0.0019 5 7.1000 6.7531 0.0880 0.3469 0.553 0.628 | |* | 0.002 0.6258 0.0247 1.0661 0.0997 0.0024 0.0434 0.0053 -0.0413 0.0102 -0.0135 6 4.7000 5.0049 0.1242 -0.3049 0.546 -0.559 | *| | 0.003 -0.5569 0.0493 1.0994 -0.1268 -0.1139 0.0402 0.0212 0.0163 0.0255 0.0313 7 5.7000 5.2676 0.1757 0.4324 0.531 0.814 | |* | 0.012 0.8125 0.0986 1.1338 0.2688 0.1125 0.0436 -0.0308 -0.0888 -0.1305 0.0502 8 6.3000 5.8720 0.1247 0.4280 0.545 0.785 | |* | 0.005 0.7831 0.0497 1.0786 0.1790 0.1124 -0.0289 -0.0665 0.0338 -0.1023 0.0357 9 7.0000 7.1489 0.1319 -0.1489 0.544 -0.274 | | | 0.001 -0.2726 0.0556 1.1236 -0.0661 -0.0199 0.0415 0.0272 -0.0192 -0.0079 -0.0240 0.1858 10 5.5000 6.6911 0.1134 -1.1911 0.548 -2.174 | ****| | 0.034 -2.2191 0.0411 0.8159 -0.4593 0.0136 0.2035 -0.2840 -0.1117 -0.0135 11 7.4000 7.0066 0.1008 0.3934 0.550 0.715 | |* | 0.003 0.7130 0.0324 1.0666 0.1306 0.0170 0.0021 -0.0403 -0.0791 0.0781 0.0282 12 6.0000 5.9406 0.1502 0.0594 0.539 0.110 | | | 0.000 0.1096 0.0720 1.1482 0.0305 0.0033 -0.0068 0.0139 -0.0109 -0.0026 -0.0015 13 8.4000 8.5382 0.2067 -0.1382 0.520 -0.266 | | | 0.002 -0.2645 0.1365 1.2293 -0.1052 0.0780 -0.0392 -0.0810 -0.0268 0.0105 0.0400 14 7.6000 7.5564 0.1520 0.0436 0.538 0.0810 | | | 0.000 0.0806 0.0738 1.1507 0.0227 -0.0065 -0.0015 0.0069 -0.0103 0.0176 -0.0042 -0.0769 15 8.0000 7.2562 0.1350 0.7438 0.543 1.370 | |** | 0.019 1.3764 0.0582 1.0032 0.3423 -0.0399 -0.1981 0.1428 0.0768 0.1170 16 6.6000 7.1988 0.1315 -0.5988 0.544 -1.101 | **| | 0.012 -1.1024 0.0552 1.0440 -0.2665 0.0190 0.0113 -0.0641 -0.0847 -0.0755 0.1443 17 6.4000 6.1096 0.1193 0.2904 0.547 0.531 | |* | 0.002 0.5293 0.0455 1.0971 0.1155 0.0417 -0.0795 0.0431 0.0293 0.0065 -0.0469 18 7.4000 6.9914 0.1378 0.4086 0.542 0.754 | |* | 0.006 0.7518 0.0606 1.0946 0.1910 0.0160 -0.1170 0.0465 0.0887 0.0246 -0.0462 19 6.8000 6.8730 0.1373 -0.0730 0.542 -0.135 | | | 0.000 -0.1338 0.0602 1.1333 -0.0339 -0.0147 0.0225 0.0168 -0.0069 -0.0045 -0.0132 20 7.6000 8.7986 0.1577 -1.1986 0.537 -2.233 | ****| | 0.072 -2.2823 0.0795 0.8352 -0.6706 0.3935 -0.3995 0.0781 -0.2259 0.3197 -0.3052 21 5.4000 5.4666 0.1260 -0.0666 0.545 -0.122 | | | 0.000 -0.1215 0.0508 1.1222 -0.0281 -0.0176 0.0180 -0.0054 -0.0047 0.0057 0.0080 22 9.9000 9.3887 0.2299 0.5113 0.510 1.003 | |** | 0.034 1.0026 0.1689 1.2029 0.4520 -0.3143 0.0596 0.1549 -0.1664 0.2251 0.0911 23 7.0000 7.0632 0.1072 -0.0632 0.549 -0.115 | | | 0.000 -0.1146 0.0367 1.1060 -0.0224 0.0013 0.0025 -0.0030 0.0125 -0.0167 0.0022 24 8.6000 8.3195 0.1687 0.2805 0.533 0.526 | |* | 0.005 0.5239 0.0910 1.1524 0.1657 -0.0039 0.0405 -0.1149 0.0670 -0.0118 0.0610 25 4.8000 5.8841 0.1105 -1.0841 0.548 -1.977 | ***| | 0.026 -2.0082 0.0390 0.8600 -0.4044 -0.1742 0.2796 -0.1398 0.1535 -0.1356 0.0823 26 6.6000 6.4427 0.1385 0.1573 0.542 0.290 | | | 0.001 0.2888 0.0613 1.1298 0.0738 0.0214 -0.0013 -0.0076 0.0491 -0.0558 -0.0029 27 6.3000 6.7771 0.1207 -0.4771 0.546 -0.873 | *| | 0.006 -0.8722 0.0466 1.0650 -0.1928 -0.0309 0.0352 -0.0113 0.0214 -0.1061 0.0733 28 5.4000 5.9021 0.1033 -0.5021 0.550 -0.913 | *| | 0.005 -0.9124 0.0341 1.0464 -0.1714 -0.0876 0.0179 -0.0287 -0.0824 0.0902 0.0904 29 6.3000 6.8409 0.1200 -0.5409 0.546 -0.990 | *| | 0.008 -0.9897 0.0460 1.0496 -0.2173 -0.0300 0.0357 -0.0148 0.0023 -0.1071 0.0888 30 5.4000 5.7254 0.1023 -0.3254 0.550 -0.592 | *| | 0.002 -0.5895 0.0334 1.0787 -0.1096 -0.0459 -0.0214 -0.0262 0.0208 0.0502 0.0340 31 6.1000 6.1073 0.1281 -0.007275 0.545 -0.0134 | | | 0.000 -0.0133 0.0524 1.1252 -0.0031 -0.0015 0.0019 0.0004 0.0023 -0.0023 -0.0003 32 6.4000 6.0650 0.1172 0.3350 0.547 0.612 | |* | 0.003 0.6103 0.0439 1.0888 0.1308 0.0808 0.0172 -0.0721 -0.0137 -0.0267 0.0125 0.006 -1.3703 0.0193 0.9644 -0.1922 -0.1002 0.0820 -0.0461 -0.0311 0.0383 0.0684 0.0922 -0.0276 0.1364 -0.1837 -0.0294 -0.3917 33 5.4000 6.1557 0.0777 -0.7557 0.554 -1.364 | **| | 34 7.3000 6.6876 0.1114 0.6124 0.548 1.117 | |** | 0.009 1.1185 0.0396 1.0247 0.2272 0.0383 35 6.3000 7.1090 0.1794 -0.8090 0.530 -1.527 | ***| | 0.045 -1.5377 0.1028 1.0223 -0.5205 -0.0868 0.1588 0.2392 0.3571 -0.2245 36 5.4000 5.4074 0.1607 -0.007362 0.536 -0.0137 | | | 0.000 -0.0137 0.0825 1.1621 -0.0041 -0.0009 -0.0004 -0.0022 0.0007 -0.0003 0.0033 37 7.1000 6.7531 0.0880 0.3469 0.553 0.628 | |* | 0.002 0.6258 0.0247 1.0661 0.0997 0.0024 0.0434 0.0053 -0.0413 0.0102 -0.0135 38 8.7000 8.6152 0.1274 0.0848 0.545 0.156 | | | 0.000 0.1548 0.0519 1.1229 0.0362 -0.0263 0.0150 0.0106 0.0159 0.0023 -0.0059 0.007 0.9483 0.0426 1.0512 0.2000 -0.0157 0.0929 0.0126 0.1468 -0.1610 -0.0407 39 7.6000 7.0806 0.1154 0.5194 0.547 0.949 | |* | 40 6.0000 6.2277 0.1402 -0.2277 0.542 -0.420 | | | 0.002 -0.4185 0.0628 1.1249 -0.1083 -0.0029 0.0178 -0.0565 -0.0006 0.0353 0.0166 41 7.0000 7.0804 0.1105 -0.0804 0.548 -0.147 | | | 0.000 -0.1458 0.0390 1.1081 -0.0294 -0.0013 -0.0154 0.0094 -0.0126 0.0222 -0.0061 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output 42 7.6000 7.3862 0.0918 0.2138 0.552 0.387 | | | 0.001 0.3856 0.0269 1.0853 0.0641 -0.0284 0.0380 0.0230 -0.0049 0.0023 -0.0175 43 8.9000 8.3562 0.1647 0.5438 0.535 1.017 | |** | 0.016 1.0172 0.0867 1.0925 0.3133 -0.2340 0.1373 0.2173 0.1080 -0.0584 -0.1051 44 7.6000 7.7918 0.1827 -0.1918 0.529 -0.363 | | | 0.003 -0.3610 0.1066 1.1836 -0.1247 0.0152 0.0598 -0.0041 -0.0236 -0.0065 -0.0432 45 5.5000 6.6906 0.1681 -1.1906 0.534 -2.231 | ****| | 0.082 -2.2806 0.0903 0.8456 -0.7185 -0.1762 0.1585 0.0199 -0.2876 -0.1323 0.3257 46 7.4000 6.5767 0.1229 0.8233 0.546 1.508 | |*** | 0.019 1.5189 0.0483 0.9672 0.3421 0.0824 -0.2770 0.0739 -0.0416 0.1815 -0.0366 47 7.1000 7.1843 0.2095 -0.0843 0.519 -0.162 | | | 0.001 -0.1617 0.1402 1.2381 -0.0653 0.0261 -0.0400 -0.0426 -0.0338 0.0373 0.0424 48 7.6000 7.4039 0.1532 0.1961 0.538 0.364 | | | 0.002 0.3627 0.0750 1.1430 0.1033 0.0146 -0.0477 -0.0249 0.0614 -0.0149 0.0208 49 8.7000 9.3181 0.1739 -0.6181 0.532 -1.162 | **| | 0.024 -1.1647 0.0966 1.0821 -0.3809 0.1692 -0.1589 0.2239 0.0449 -0.0479 -0.3054 50 8.6000 7.6860 0.0908 0.9140 0.552 1.656 | |*** | 0.012 1.6714 0.0263 0.9169 0.2749 -0.0566 -0.0669 -0.0569 -0.0920 0.1786 0.1254 51 5.4000 5.6993 0.0903 -0.2993 0.552 -0.542 | *| | 0.001 -0.5400 0.0261 1.0744 -0.0883 -0.0602 0.0340 -0.0077 0.0375 0.0002 0.0126 52 5.7000 6.8891 0.1728 -1.1891 0.532 -2.235 | ****| | 0.088 -2.2842 0.0954 0.8495 -0.7417 -0.0955 0.1236 -0.0691 -0.3436 -0.1175 0.3889 53 8.7000 8.0587 0.1507 0.6413 0.539 1.190 | |** | 0.018 1.1929 0.0726 1.0496 0.3337 0.0076 0.0682 -0.2586 -0.0053 0.0722 0.1743 54 6.1000 6.1392 0.1237 -0.0392 0.546 -0.0718 | | | 0.000 -0.0714 0.0489 1.1207 -0.0162 -0.0077 0.0098 0.0021 0.0114 -0.0120 -0.0015 55 7.3000 6.7195 0.1151 0.5805 0.547 1.060 | |** | 0.008 1.0610 0.0423 1.0359 0.2231 0.0337 0.0898 -0.0252 0.1414 -0.1816 -0.0309 56 7.7000 7.8927 0.0875 -0.1927 0.553 -0.349 | | | 0.001 -0.3470 0.0244 1.0845 -0.0549 0.0298 -0.0357 0.0043 -0.0002 0.0021 -0.0142 57 9.0000 8.5119 0.1592 0.4881 0.536 0.910 | |* | 0.012 0.9093 0.0810 1.1002 0.2699 -0.1540 -0.0410 0.1207 0.0991 0.0421 -0.0191 58 8.2000 7.3381 0.0796 0.8619 0.554 1.557 | |*** | 0.008 1.5686 0.0203 0.9305 0.2255 0.0164 -0.0836 -0.0854 -0.0468 0.1261 0.0957 59 7.1000 6.3550 0.1860 0.7450 0.528 1.412 | |** | 0.041 1.4195 0.1105 1.0540 0.5003 -0.1282 0.2640 0.3304 -0.1329 -0.0667 -0.2574 -0.1764 60 7.9000 7.2591 0.1888 0.6409 0.527 1.217 | |** | 0.032 1.2201 0.1139 1.0939 0.4374 -0.0473 0.2525 0.0232 0.3112 -0.2707 61 6.6000 6.9755 0.1246 -0.3755 0.545 -0.689 | *| | 0.004 -0.6866 0.0496 1.0884 -0.1569 -0.0005 0.0173 -0.0350 0.0008 -0.0791 0.0759 62 8.0000 7.3510 0.1070 0.6490 0.549 1.182 | |** | 0.009 1.1845 0.0365 1.0116 0.2307 -0.0295 0.1231 -0.0738 0.0063 -0.1192 0.1140 63 6.3000 6.6361 0.1220 -0.3361 0.546 -0.616 | *| | 0.003 -0.6135 0.0475 1.0927 -0.1371 0.0223 -0.0861 -0.0638 -0.0436 0.0942 0.0637 64 6.0000 5.6628 0.1415 0.3372 0.541 0.623 | |* | 0.004 0.6210 0.0640 1.1112 0.1623 0.1145 0.0071 -0.0870 0.0050 -0.0484 0.0030 65 5.4000 5.6305 0.0950 -0.2305 0.551 -0.418 | | | 0.001 -0.4162 0.0288 1.0857 -0.0717 -0.0496 0.0307 -0.0054 0.0342 -0.0043 0.0086 66 7.6000 7.1488 0.1303 0.4512 0.544 0.829 | |* | 0.007 0.8280 0.0543 1.0789 0.1983 0.0499 -0.1219 -0.0629 0.0648 0.0108 0.0658 67 6.4000 6.2372 0.1276 0.1628 0.545 0.299 | | | 0.001 0.2975 0.0520 1.1184 0.0697 0.0205 -0.0423 0.0255 0.0298 -0.0043 -0.0299 68 6.1000 5.7796 0.1158 0.3204 0.547 0.585 | |* | 0.003 0.5833 0.0429 1.0899 0.1234 0.0759 -0.1007 0.0170 0.0004 0.0220 -0.0298 69 5.2000 5.4758 0.1129 -0.2758 0.548 -0.503 | *| | 0.002 -0.5012 0.0407 1.0937 -0.1033 -0.0527 -0.0107 -0.0143 0.0420 0.0301 0.0216 70 6.6000 6.1875 0.1122 0.4125 0.548 0.753 | |* | 0.004 0.7508 0.0402 1.0714 0.1537 0.0703 -0.0162 -0.0255 0.0598 -0.1035 0.0095 71 7.6000 8.6391 0.1502 -1.0391 0.539 -1.928 | ***| | 0.048 -1.9569 0.0721 0.9020 -0.5455 0.3108 -0.3200 0.0765 -0.0828 0.2066 -0.2888 72 5.8000 5.7531 0.1590 0.0469 0.536 0.0875 | | | 0.000 0.0870 0.0808 1.1594 0.0258 0.0137 -0.0147 -0.0053 -0.0203 0.0186 0.0039 73 7.9000 7.3081 0.1065 0.5919 0.549 1.078 | |** | 0.007 1.0786 0.0362 1.0268 0.2091 -0.0173 -0.1147 0.0464 0.0542 0.0490 -0.0014 74 8.6000 8.8716 0.2024 -0.2716 0.522 -0.521 | *| | 0.007 -0.5187 0.1308 1.2057 -0.2012 0.0575 -0.0559 0.1092 0.1049 -0.0726 -0.1603 75 8.2000 7.6180 0.1073 0.5820 0.549 1.060 | |** | 0.007 1.0607 0.0368 1.0299 0.2073 -0.0554 0.1205 -0.0498 0.0497 -0.1218 0.0881 76 7.1000 7.5947 0.1270 -0.4947 0.545 -0.908 | *| | 0.007 -0.9071 0.0515 1.0663 -0.2114 0.0235 -0.1437 0.1074 0.0198 0.0420 -0.0821 77 6.4000 6.2965 0.0789 0.1035 0.554 0.187 | | | 0.000 0.1858 0.0199 1.0855 0.0265 0.0101 0.0052 -0.0005 -0.0023 -0.0131 -0.0006 78 7.6000 7.6414 0.1005 -0.0414 0.550 -0.0752 | | | 0.000 -0.0748 0.0323 1.1014 -0.0137 0.0070 -0.0087 -0.0051 -0.0056 0.0035 0.0051 79 8.9000 9.1257 0.1451 -0.2257 0.540 -0.418 | | | 0.002 -0.4159 0.0673 1.1306 -0.1117 0.0519 -0.0346 0.0523 -0.0482 -0.0016 -0.0538 80 5.7000 6.8033 0.1417 -1.1033 0.541 -2.039 | ****| | 0.047 -2.0741 0.0641 0.8686 -0.5430 -0.1901 0.0999 0.3667 0.3035 -0.1111 -0.4220 81 7.1000 7.5309 0.1287 -0.4309 0.544 -0.792 | *| | 0.006 -0.7899 0.0529 1.0815 -0.1867 0.0165 -0.1219 0.0952 0.0348 0.0260 -0.0761 82 7.4000 7.0385 0.0972 0.3615 0.551 0.656 | |* | 0.002 0.6541 0.0302 1.0696 0.1154 0.0139 0.0033 -0.0363 -0.0653 0.0672 0.0240 83 6.6000 6.1335 0.1110 0.4665 0.548 0.851 | |* | 0.005 0.8495 0.0394 1.0597 0.1720 0.0748 0.0305 -0.0461 -0.0967 0.0256 0.0031 84 5.0000 5.4052 0.1488 -0.4052 0.539 -0.751 | *| | 0.007 -0.7496 0.0708 1.1067 -0.2069 -0.1333 0.0064 0.0780 0.0287 0.1046 -0.0535 85 8.2000 7.2992 0.1345 0.9008 0.543 1.659 | |*** | 0.028 1.6745 0.0578 0.9469 0.4146 0.1275 -0.1243 -0.2568 0.0746 0.1311 0.0990 86 5.2000 5.7947 0.1042 -0.5947 0.550 -1.082 | **| | 0.007 -1.0829 0.0347 1.0246 -0.2052 -0.0861 -0.0461 -0.0414 -0.0291 0.1369 0.0770 87 5.2000 4.6795 0.1711 0.5205 0.533 0.977 | |* | 0.016 0.9769 0.0935 1.1064 0.3138 0.2279 -0.2092 -0.0134 -0.2028 0.0983 0.0166 88 8.2000 7.3311 0.1357 0.8689 0.543 1.601 | |*** | 0.027 1.6145 0.0588 0.9598 0.4036 0.1188 -0.1164 -0.2461 0.0900 0.1156 0.0909 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output 89 7.3000 7.0741 0.0842 0.2259 0.553 0.408 | | | 0.001 0.4066 0.0226 1.0794 0.0619 -0.0155 0.0351 0.0205 0.0042 -0.0078 90 8.2000 8.1668 0.1937 0.0332 0.525 0.0633 | | | 0.000 0.0629 0.1199 1.2112 0.0232 -0.0066 -0.0088 0.0038 0.0035 0.0021 0.0071 91 7.4000 7.2553 0.1239 0.1447 0.546 0.265 | | | 0.001 0.2639 0.0491 1.1163 0.0599 -0.0070 0.0150 -0.0106 -0.0454 0.0257 0.0232 92 4.8000 4.6096 0.1828 0.1904 0.529 0.360 | | | 0.003 0.3584 0.1068 1.1839 0.1239 0.0367 0.0070 0.0713 -0.0451 -0.0306 -0.0606 93 7.6000 7.4926 0.1579 0.1074 0.537 0.200 | | | 0.001 0.1991 0.0796 1.1556 0.0586 -0.0151 -0.0045 0.0168 -0.0301 0.0464 -0.0093 94 8.9000 9.1895 0.1508 -0.2895 0.539 -0.537 | *| | 0.004 -0.5353 0.0726 1.1288 -0.1498 0.0698 -0.0469 0.0665 -0.0742 0.0052 -0.0664 95 7.7000 7.5418 0.1099 0.1582 0.549 0.288 | | | 0.001 0.2870 0.0386 1.1032 0.0575 -0.0168 0.0230 -0.0067 -0.0348 0.0193 0.0208 96 7.3000 7.1749 0.1329 0.1251 0.543 0.230 | | | 0.001 0.2290 0.0564 1.1262 0.0560 -0.0271 0.0156 0.0459 -0.0036 -0.0009 -0.0254 97 6.3000 6.2439 0.0901 0.0561 0.552 0.102 | | | 0.000 0.1011 0.0259 1.0939 0.0165 0.0074 0.0028 -0.0021 0.0046 -0.0114 -0.0013 98 5.4000 5.0565 0.1841 0.3435 0.528 0.650 | |* | 0.009 0.6482 0.1083 1.1638 0.2258 0.0641 0.0025 0.0992 -0.1150 0.0650 -0.1364 99 6.4000 7.8012 0.1264 -1.4012 0.545 -2.571 | *****| | 0.059 -2.6521 0.0510 0.7255 -0.6150 0.2836 -0.1077 -0.1251 0.1008 0.0399 -0.2284 100 6.4000 6.5922 0.1249 -0.1922 0.545 -0.353 | | | 0.001 -0.3509 0.0498 1.1133 -0.0803 -0.0269 -0.0281 0.0399 -0.0247 0.0557 -0.0199 Sum of Residuals HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] 0 Sum of Squared Residuals 29.42211 Predicted Residual SS (PRESS) 33.53338 -0.0251 SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The REG Procedure HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The REG Procedure HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Number of Observations Read 100 Number of Observations Used 100 Descriptive Statistics Sum Mean Uncorrected SS Variance Standard Deviation Intercept 100.00000 1.00000 100.00000 0 0 X6 781.00000 7.81000 6292.62000 1.94960 1.39628 X6 - Product Quality X7 367.20000 3.67200 1396.94000 0.49072 0.70052 X7 - E-Commerce X9 544.20000 5.44200 3106.10000 1.46024 1.20840 X9 - Complaint Resolution X11 580.50000 5.80500 3541.07000 1.72997 1.31529 X11 - Product Line X12 512.30000 5.12300 2738.35000 1.14987 1.07232 X12 - Salesforce Image X19 691.80000 6.91800 4926.50000 1.42048 1.19184 X19 - Satisfaction Variable Label Intercept Correlation HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] Variable Label X6 X6 - Product Quality X7 X7 - E-Commerce X9 X9 - Complaint Resolution X11 X11 - Product Line X12 X12 - Salesforce Image X19 X19 - Satisfaction X6 X7 X9 X11 X12 X19 1.0000 -0.1372 0.1064 0.4775 -0.1518 0.4863 -0.1372 1.0000 0.1402 -0.0527 0.7915 0.2827 0.1064 0.1402 1.0000 0.5614 0.2298 0.6033 0.4775 -0.0527 0.5614 1.0000 -0.0613 0.5505 -0.1518 0.7915 0.2298 -0.0613 1.0000 0.5002 0.4863 0.2827 0.6033 0.5505 0.5002 1.0000 SAS Output The SAS System The REG Procedure Model: MODEL1 Dependent Variable: X19 X19 - Satisfaction Number of Observations Read 100 Number of Observations Used 100 Analysis of Variance DF Sum of Squares Mean Square F Value Pr > F Model 5 111.20549 22.24110 71.06 <.0001 Error 94 29.42211 0.31300 Corrected Total 99 140.62760 Source Root MSE 0.55947 R-Square 0.7908 Dependent Mean 6.91800 Adj R-Sq 0.7797 Coeff Var 8.08709 Parameter Estimates Variable Label DF Parameter Estimate Standard Error t Value Pr > |t| Standardized Estimate Tolerance Variance Inflation Intercept Intercept 1 -1.15106 0.49984 -2.30 0.0235 0 . 0 X6 X6 - Product Quality 1 0.36900 0.04719 7.82 <.0001 0.43230 0.72831 1.37305 X7 X7 - E-Commerce 1 -0.41714 0.13192 -3.16 0.0021 -0.24518 0.37019 2.70133 X9 X9 - Complaint Resolution 1 0.31896 0.06068 5.26 <.0001 0.32340 0.58801 1.70065 X11 X11 - Product Line 1 0.17435 0.06095 2.86 0.0052 0.19241 0.49188 2.03302 X12 X12 - Salesforce Image 1 0.77513 0.08898 8.71 <.0001 0.69740 0.34727 2.87960 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Model: MODEL1 Dependent Variable: X19 X19 - Satisfaction Output Statistics DFBETAS Obs Dependent Variable Predicted Value Std Error Mean Predict Residual Std Error Residual Student Residual 1 8.2000 7.7456 0.1156 0.4544 0.547 0.830 Cook's D RStudent Hat Diag H Cov Ratio DFFITS Intercept X6 X7 X9 X11 X12 | |* | 0.005 0.8287 0.0427 1.0657 0.1749 -0.0519 0.1015 -0.0358 0.0757 -0.1176 0.0597 -2-1 0 1 2 2 5.7000 6.8253 0.1675 -1.1253 0.534 -2.108 | ****| | 0.073 -2.1482 0.0896 0.8759 -0.6741 -0.1007 0.1253 -0.0605 -0.2733 -0.1396 0.3521 3 8.9000 8.3976 0.1410 0.5024 0.541 0.928 | |* | 0.010 0.9272 0.0635 1.0775 0.2415 -0.0544 0.0327 -0.1454 -0.0941 0.1212 0.1736 4 4.8000 5.3217 0.1154 -0.5217 0.547 -0.953 | *| | 0.007 -0.9525 0.0425 1.0506 -0.2007 -0.1592 0.0989 0.0247 0.1186 -0.0404 0.0019 5 7.1000 6.7531 0.0880 0.3469 0.553 0.628 | |* | 0.002 0.6258 0.0247 1.0661 0.0997 0.0024 0.0434 0.0053 -0.0413 0.0102 -0.0135 6 4.7000 5.0049 0.1242 -0.3049 0.546 -0.559 | *| | 0.003 -0.5569 0.0493 1.0994 -0.1268 -0.1139 0.0402 0.0212 0.0163 0.0255 0.0313 7 5.7000 5.2676 0.1757 0.4324 0.531 0.814 | |* | 0.012 0.8125 0.0986 1.1338 0.2688 0.1125 0.0436 -0.0308 -0.0888 -0.1305 0.0502 8 6.3000 5.8720 0.1247 0.4280 0.545 0.785 | |* | 0.005 0.7831 0.0497 1.0786 0.1790 0.1124 -0.0289 -0.0665 0.0338 -0.1023 0.0357 9 7.0000 7.1489 0.1319 -0.1489 0.544 -0.274 | | | 0.001 -0.2726 0.0556 1.1236 -0.0661 -0.0199 0.0415 0.0272 -0.0192 -0.0079 -0.0240 0.1858 10 5.5000 6.6911 0.1134 -1.1911 0.548 -2.174 | ****| | 0.034 -2.2191 0.0411 0.8159 -0.4593 0.0136 0.2035 -0.2840 -0.1117 -0.0135 11 7.4000 7.0066 0.1008 0.3934 0.550 0.715 | |* | 0.003 0.7130 0.0324 1.0666 0.1306 0.0170 0.0021 -0.0403 -0.0791 0.0781 0.0282 12 6.0000 5.9406 0.1502 0.0594 0.539 0.110 | | | 0.000 0.1096 0.0720 1.1482 0.0305 0.0033 -0.0068 0.0139 -0.0109 -0.0026 -0.0015 13 8.4000 8.5382 0.2067 -0.1382 0.520 -0.266 | | | 0.002 -0.2645 0.1365 1.2293 -0.1052 0.0780 -0.0392 -0.0810 -0.0268 0.0105 0.0400 14 7.6000 7.5564 0.1520 0.0436 0.538 0.0810 | | | 0.000 0.0806 0.0738 1.1507 0.0227 -0.0065 -0.0015 0.0069 -0.0103 0.0176 -0.0042 -0.0769 15 8.0000 7.2562 0.1350 0.7438 0.543 1.370 | |** | 0.019 1.3764 0.0582 1.0032 0.3423 -0.0399 -0.1981 0.1428 0.0768 0.1170 16 6.6000 7.1988 0.1315 -0.5988 0.544 -1.101 | **| | 0.012 -1.1024 0.0552 1.0440 -0.2665 0.0190 0.0113 -0.0641 -0.0847 -0.0755 0.1443 17 6.4000 6.1096 0.1193 0.2904 0.547 0.531 | |* | 0.002 0.5293 0.0455 1.0971 0.1155 0.0417 -0.0795 0.0431 0.0293 0.0065 -0.0469 18 7.4000 6.9914 0.1378 0.4086 0.542 0.754 | |* | 0.006 0.7518 0.0606 1.0946 0.1910 0.0160 -0.1170 0.0465 0.0887 0.0246 -0.0462 19 6.8000 6.8730 0.1373 -0.0730 0.542 -0.135 | | | 0.000 -0.1338 0.0602 1.1333 -0.0339 -0.0147 0.0225 0.0168 -0.0069 -0.0045 -0.0132 20 7.6000 8.7986 0.1577 -1.1986 0.537 -2.233 | ****| | 0.072 -2.2823 0.0795 0.8352 -0.6706 0.3935 -0.3995 0.0781 -0.2259 0.3197 -0.3052 21 5.4000 5.4666 0.1260 -0.0666 0.545 -0.122 | | | 0.000 -0.1215 0.0508 1.1222 -0.0281 -0.0176 0.0180 -0.0054 -0.0047 0.0057 0.0080 22 9.9000 9.3887 0.2299 0.5113 0.510 1.003 | |** | 0.034 1.0026 0.1689 1.2029 0.4520 -0.3143 0.0596 0.1549 -0.1664 0.2251 0.0911 23 7.0000 7.0632 0.1072 -0.0632 0.549 -0.115 | | | 0.000 -0.1146 0.0367 1.1060 -0.0224 0.0013 0.0025 -0.0030 0.0125 -0.0167 0.0022 24 8.6000 8.3195 0.1687 0.2805 0.533 0.526 | |* | 0.005 0.5239 0.0910 1.1524 0.1657 -0.0039 0.0405 -0.1149 0.0670 -0.0118 0.0610 25 4.8000 5.8841 0.1105 -1.0841 0.548 -1.977 | ***| | 0.026 -2.0082 0.0390 0.8600 -0.4044 -0.1742 0.2796 -0.1398 0.1535 -0.1356 0.0823 26 6.6000 6.4427 0.1385 0.1573 0.542 0.290 | | | 0.001 0.2888 0.0613 1.1298 0.0738 0.0214 -0.0013 -0.0076 0.0491 -0.0558 -0.0029 27 6.3000 6.7771 0.1207 -0.4771 0.546 -0.873 | *| | 0.006 -0.8722 0.0466 1.0650 -0.1928 -0.0309 0.0352 -0.0113 0.0214 -0.1061 0.0733 28 5.4000 5.9021 0.1033 -0.5021 0.550 -0.913 | *| | 0.005 -0.9124 0.0341 1.0464 -0.1714 -0.0876 0.0179 -0.0287 -0.0824 0.0902 0.0904 29 6.3000 6.8409 0.1200 -0.5409 0.546 -0.990 | *| | 0.008 -0.9897 0.0460 1.0496 -0.2173 -0.0300 0.0357 -0.0148 0.0023 -0.1071 0.0888 30 5.4000 5.7254 0.1023 -0.3254 0.550 -0.592 | *| | 0.002 -0.5895 0.0334 1.0787 -0.1096 -0.0459 -0.0214 -0.0262 0.0208 0.0502 0.0340 31 6.1000 6.1073 0.1281 -0.007275 0.545 -0.0134 | | | 0.000 -0.0133 0.0524 1.1252 -0.0031 -0.0015 0.0019 0.0004 0.0023 -0.0023 -0.0003 32 6.4000 6.0650 0.1172 0.3350 0.547 0.612 | |* | 0.003 0.6103 0.0439 1.0888 0.1308 0.0808 0.0172 -0.0721 -0.0137 -0.0267 0.0125 0.006 -1.3703 0.0193 0.9644 -0.1922 -0.1002 0.0820 -0.0461 -0.0311 0.0383 0.0684 0.0922 -0.0276 0.1364 -0.1837 -0.0294 -0.3917 33 5.4000 6.1557 0.0777 -0.7557 0.554 -1.364 | **| | 34 7.3000 6.6876 0.1114 0.6124 0.548 1.117 | |** | 0.009 1.1185 0.0396 1.0247 0.2272 0.0383 35 6.3000 7.1090 0.1794 -0.8090 0.530 -1.527 | ***| | 0.045 -1.5377 0.1028 1.0223 -0.5205 -0.0868 0.1588 0.2392 0.3571 -0.2245 36 5.4000 5.4074 0.1607 -0.007362 0.536 -0.0137 | | | 0.000 -0.0137 0.0825 1.1621 -0.0041 -0.0009 -0.0004 -0.0022 0.0007 -0.0003 0.0033 37 7.1000 6.7531 0.0880 0.3469 0.553 0.628 | |* | 0.002 0.6258 0.0247 1.0661 0.0997 0.0024 0.0434 0.0053 -0.0413 0.0102 -0.0135 38 8.7000 8.6152 0.1274 0.0848 0.545 0.156 | | | 0.000 0.1548 0.0519 1.1229 0.0362 -0.0263 0.0150 0.0106 0.0159 0.0023 -0.0059 0.007 0.9483 0.0426 1.0512 0.2000 -0.0157 0.0929 0.0126 0.1468 -0.1610 -0.0407 39 7.6000 7.0806 0.1154 0.5194 0.547 0.949 | |* | 40 6.0000 6.2277 0.1402 -0.2277 0.542 -0.420 | | | 0.002 -0.4185 0.0628 1.1249 -0.1083 -0.0029 0.0178 -0.0565 -0.0006 0.0353 0.0166 41 7.0000 7.0804 0.1105 -0.0804 0.548 -0.147 | | | 0.000 -0.1458 0.0390 1.1081 -0.0294 -0.0013 -0.0154 0.0094 -0.0126 0.0222 -0.0061 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output 42 7.6000 7.3862 0.0918 0.2138 0.552 0.387 | | | 0.001 0.3856 0.0269 1.0853 0.0641 -0.0284 0.0380 0.0230 -0.0049 0.0023 -0.0175 43 8.9000 8.3562 0.1647 0.5438 0.535 1.017 | |** | 0.016 1.0172 0.0867 1.0925 0.3133 -0.2340 0.1373 0.2173 0.1080 -0.0584 -0.1051 44 7.6000 7.7918 0.1827 -0.1918 0.529 -0.363 | | | 0.003 -0.3610 0.1066 1.1836 -0.1247 0.0152 0.0598 -0.0041 -0.0236 -0.0065 -0.0432 45 5.5000 6.6906 0.1681 -1.1906 0.534 -2.231 | ****| | 0.082 -2.2806 0.0903 0.8456 -0.7185 -0.1762 0.1585 0.0199 -0.2876 -0.1323 0.3257 46 7.4000 6.5767 0.1229 0.8233 0.546 1.508 | |*** | 0.019 1.5189 0.0483 0.9672 0.3421 0.0824 -0.2770 0.0739 -0.0416 0.1815 -0.0366 47 7.1000 7.1843 0.2095 -0.0843 0.519 -0.162 | | | 0.001 -0.1617 0.1402 1.2381 -0.0653 0.0261 -0.0400 -0.0426 -0.0338 0.0373 0.0424 48 7.6000 7.4039 0.1532 0.1961 0.538 0.364 | | | 0.002 0.3627 0.0750 1.1430 0.1033 0.0146 -0.0477 -0.0249 0.0614 -0.0149 0.0208 49 8.7000 9.3181 0.1739 -0.6181 0.532 -1.162 | **| | 0.024 -1.1647 0.0966 1.0821 -0.3809 0.1692 -0.1589 0.2239 0.0449 -0.0479 -0.3054 50 8.6000 7.6860 0.0908 0.9140 0.552 1.656 | |*** | 0.012 1.6714 0.0263 0.9169 0.2749 -0.0566 -0.0669 -0.0569 -0.0920 0.1786 0.1254 51 5.4000 5.6993 0.0903 -0.2993 0.552 -0.542 | *| | 0.001 -0.5400 0.0261 1.0744 -0.0883 -0.0602 0.0340 -0.0077 0.0375 0.0002 0.0126 52 5.7000 6.8891 0.1728 -1.1891 0.532 -2.235 | ****| | 0.088 -2.2842 0.0954 0.8495 -0.7417 -0.0955 0.1236 -0.0691 -0.3436 -0.1175 0.3889 53 8.7000 8.0587 0.1507 0.6413 0.539 1.190 | |** | 0.018 1.1929 0.0726 1.0496 0.3337 0.0076 0.0682 -0.2586 -0.0053 0.0722 0.1743 54 6.1000 6.1392 0.1237 -0.0392 0.546 -0.0718 | | | 0.000 -0.0714 0.0489 1.1207 -0.0162 -0.0077 0.0098 0.0021 0.0114 -0.0120 -0.0015 55 7.3000 6.7195 0.1151 0.5805 0.547 1.060 | |** | 0.008 1.0610 0.0423 1.0359 0.2231 0.0337 0.0898 -0.0252 0.1414 -0.1816 -0.0309 56 7.7000 7.8927 0.0875 -0.1927 0.553 -0.349 | | | 0.001 -0.3470 0.0244 1.0845 -0.0549 0.0298 -0.0357 0.0043 -0.0002 0.0021 -0.0142 57 9.0000 8.5119 0.1592 0.4881 0.536 0.910 | |* | 0.012 0.9093 0.0810 1.1002 0.2699 -0.1540 -0.0410 0.1207 0.0991 0.0421 -0.0191 58 8.2000 7.3381 0.0796 0.8619 0.554 1.557 | |*** | 0.008 1.5686 0.0203 0.9305 0.2255 0.0164 -0.0836 -0.0854 -0.0468 0.1261 0.0957 59 7.1000 6.3550 0.1860 0.7450 0.528 1.412 | |** | 0.041 1.4195 0.1105 1.0540 0.5003 -0.1282 0.2640 0.3304 -0.1329 -0.0667 -0.2574 -0.1764 60 7.9000 7.2591 0.1888 0.6409 0.527 1.217 | |** | 0.032 1.2201 0.1139 1.0939 0.4374 -0.0473 0.2525 0.0232 0.3112 -0.2707 61 6.6000 6.9755 0.1246 -0.3755 0.545 -0.689 | *| | 0.004 -0.6866 0.0496 1.0884 -0.1569 -0.0005 0.0173 -0.0350 0.0008 -0.0791 0.0759 62 8.0000 7.3510 0.1070 0.6490 0.549 1.182 | |** | 0.009 1.1845 0.0365 1.0116 0.2307 -0.0295 0.1231 -0.0738 0.0063 -0.1192 0.1140 63 6.3000 6.6361 0.1220 -0.3361 0.546 -0.616 | *| | 0.003 -0.6135 0.0475 1.0927 -0.1371 0.0223 -0.0861 -0.0638 -0.0436 0.0942 0.0637 64 6.0000 5.6628 0.1415 0.3372 0.541 0.623 | |* | 0.004 0.6210 0.0640 1.1112 0.1623 0.1145 0.0071 -0.0870 0.0050 -0.0484 0.0030 65 5.4000 5.6305 0.0950 -0.2305 0.551 -0.418 | | | 0.001 -0.4162 0.0288 1.0857 -0.0717 -0.0496 0.0307 -0.0054 0.0342 -0.0043 0.0086 66 7.6000 7.1488 0.1303 0.4512 0.544 0.829 | |* | 0.007 0.8280 0.0543 1.0789 0.1983 0.0499 -0.1219 -0.0629 0.0648 0.0108 0.0658 67 6.4000 6.2372 0.1276 0.1628 0.545 0.299 | | | 0.001 0.2975 0.0520 1.1184 0.0697 0.0205 -0.0423 0.0255 0.0298 -0.0043 -0.0299 68 6.1000 5.7796 0.1158 0.3204 0.547 0.585 | |* | 0.003 0.5833 0.0429 1.0899 0.1234 0.0759 -0.1007 0.0170 0.0004 0.0220 -0.0298 69 5.2000 5.4758 0.1129 -0.2758 0.548 -0.503 | *| | 0.002 -0.5012 0.0407 1.0937 -0.1033 -0.0527 -0.0107 -0.0143 0.0420 0.0301 0.0216 70 6.6000 6.1875 0.1122 0.4125 0.548 0.753 | |* | 0.004 0.7508 0.0402 1.0714 0.1537 0.0703 -0.0162 -0.0255 0.0598 -0.1035 0.0095 71 7.6000 8.6391 0.1502 -1.0391 0.539 -1.928 | ***| | 0.048 -1.9569 0.0721 0.9020 -0.5455 0.3108 -0.3200 0.0765 -0.0828 0.2066 -0.2888 72 5.8000 5.7531 0.1590 0.0469 0.536 0.0875 | | | 0.000 0.0870 0.0808 1.1594 0.0258 0.0137 -0.0147 -0.0053 -0.0203 0.0186 0.0039 73 7.9000 7.3081 0.1065 0.5919 0.549 1.078 | |** | 0.007 1.0786 0.0362 1.0268 0.2091 -0.0173 -0.1147 0.0464 0.0542 0.0490 -0.0014 74 8.6000 8.8716 0.2024 -0.2716 0.522 -0.521 | *| | 0.007 -0.5187 0.1308 1.2057 -0.2012 0.0575 -0.0559 0.1092 0.1049 -0.0726 -0.1603 75 8.2000 7.6180 0.1073 0.5820 0.549 1.060 | |** | 0.007 1.0607 0.0368 1.0299 0.2073 -0.0554 0.1205 -0.0498 0.0497 -0.1218 0.0881 76 7.1000 7.5947 0.1270 -0.4947 0.545 -0.908 | *| | 0.007 -0.9071 0.0515 1.0663 -0.2114 0.0235 -0.1437 0.1074 0.0198 0.0420 -0.0821 77 6.4000 6.2965 0.0789 0.1035 0.554 0.187 | | | 0.000 0.1858 0.0199 1.0855 0.0265 0.0101 0.0052 -0.0005 -0.0023 -0.0131 -0.0006 78 7.6000 7.6414 0.1005 -0.0414 0.550 -0.0752 | | | 0.000 -0.0748 0.0323 1.1014 -0.0137 0.0070 -0.0087 -0.0051 -0.0056 0.0035 0.0051 79 8.9000 9.1257 0.1451 -0.2257 0.540 -0.418 | | | 0.002 -0.4159 0.0673 1.1306 -0.1117 0.0519 -0.0346 0.0523 -0.0482 -0.0016 -0.0538 80 5.7000 6.8033 0.1417 -1.1033 0.541 -2.039 | ****| | 0.047 -2.0741 0.0641 0.8686 -0.5430 -0.1901 0.0999 0.3667 0.3035 -0.1111 -0.4220 81 7.1000 7.5309 0.1287 -0.4309 0.544 -0.792 | *| | 0.006 -0.7899 0.0529 1.0815 -0.1867 0.0165 -0.1219 0.0952 0.0348 0.0260 -0.0761 82 7.4000 7.0385 0.0972 0.3615 0.551 0.656 | |* | 0.002 0.6541 0.0302 1.0696 0.1154 0.0139 0.0033 -0.0363 -0.0653 0.0672 0.0240 83 6.6000 6.1335 0.1110 0.4665 0.548 0.851 | |* | 0.005 0.8495 0.0394 1.0597 0.1720 0.0748 0.0305 -0.0461 -0.0967 0.0256 0.0031 84 5.0000 5.4052 0.1488 -0.4052 0.539 -0.751 | *| | 0.007 -0.7496 0.0708 1.1067 -0.2069 -0.1333 0.0064 0.0780 0.0287 0.1046 -0.0535 85 8.2000 7.2992 0.1345 0.9008 0.543 1.659 | |*** | 0.028 1.6745 0.0578 0.9469 0.4146 0.1275 -0.1243 -0.2568 0.0746 0.1311 0.0990 86 5.2000 5.7947 0.1042 -0.5947 0.550 -1.082 | **| | 0.007 -1.0829 0.0347 1.0246 -0.2052 -0.0861 -0.0461 -0.0414 -0.0291 0.1369 0.0770 87 5.2000 4.6795 0.1711 0.5205 0.533 0.977 | |* | 0.016 0.9769 0.0935 1.1064 0.3138 0.2279 -0.2092 -0.0134 -0.2028 0.0983 0.0166 88 8.2000 7.3311 0.1357 0.8689 0.543 1.601 | |*** | 0.027 1.6145 0.0588 0.9598 0.4036 0.1188 -0.1164 -0.2461 0.0900 0.1156 0.0909 HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output 89 7.3000 7.0741 0.0842 0.2259 0.553 0.408 | | | 0.001 0.4066 0.0226 1.0794 0.0619 -0.0155 0.0351 0.0205 0.0042 -0.0078 90 8.2000 8.1668 0.1937 0.0332 0.525 0.0633 | | | 0.000 0.0629 0.1199 1.2112 0.0232 -0.0066 -0.0088 0.0038 0.0035 0.0021 0.0071 91 7.4000 7.2553 0.1239 0.1447 0.546 0.265 | | | 0.001 0.2639 0.0491 1.1163 0.0599 -0.0070 0.0150 -0.0106 -0.0454 0.0257 0.0232 92 4.8000 4.6096 0.1828 0.1904 0.529 0.360 | | | 0.003 0.3584 0.1068 1.1839 0.1239 0.0367 0.0070 0.0713 -0.0451 -0.0306 -0.0606 93 7.6000 7.4926 0.1579 0.1074 0.537 0.200 | | | 0.001 0.1991 0.0796 1.1556 0.0586 -0.0151 -0.0045 0.0168 -0.0301 0.0464 -0.0093 94 8.9000 9.1895 0.1508 -0.2895 0.539 -0.537 | *| | 0.004 -0.5353 0.0726 1.1288 -0.1498 0.0698 -0.0469 0.0665 -0.0742 0.0052 -0.0664 95 7.7000 7.5418 0.1099 0.1582 0.549 0.288 | | | 0.001 0.2870 0.0386 1.1032 0.0575 -0.0168 0.0230 -0.0067 -0.0348 0.0193 0.0208 96 7.3000 7.1749 0.1329 0.1251 0.543 0.230 | | | 0.001 0.2290 0.0564 1.1262 0.0560 -0.0271 0.0156 0.0459 -0.0036 -0.0009 -0.0254 97 6.3000 6.2439 0.0901 0.0561 0.552 0.102 | | | 0.000 0.1011 0.0259 1.0939 0.0165 0.0074 0.0028 -0.0021 0.0046 -0.0114 -0.0013 98 5.4000 5.0565 0.1841 0.3435 0.528 0.650 | |* | 0.009 0.6482 0.1083 1.1638 0.2258 0.0641 0.0025 0.0992 -0.1150 0.0650 -0.1364 99 6.4000 7.8012 0.1264 -1.4012 0.545 -2.571 | *****| | 0.059 -2.6521 0.0510 0.7255 -0.6150 0.2836 -0.1077 -0.1251 0.1008 0.0399 -0.2284 100 6.4000 6.5922 0.1249 -0.1922 0.545 -0.353 | | | 0.001 -0.3509 0.0498 1.1133 -0.0803 -0.0269 -0.0281 0.0399 -0.0247 0.0557 -0.0199 Sum of Residuals HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] 0 Sum of Squared Residuals 29.42211 Predicted Residual SS (PRESS) 33.53338 -0.0251 SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The REG Procedure HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The REG Procedure HBAT_Multiple Regression_Normal_Unpack-Plots_SAS_Output_Sp16.htm[3/30/2016 5:19:31 AM] SAS Output The SAS System The REG Procedure Number of Observations Read 100 Number of Observations Used 100 Descriptive Statistics Sum Mean Uncorrected SS Variance Standard Deviation Intercept 100.00000 1.00000 100.00000 0 0 X6 781.00000 7.81000 6292.62000 1.94960 1.39628 X6 - Product Quality X7 367.20000 3.67200 1396.94000 0.49072 0.70052 X7 - E-Commerce X8 536.50000 5.36500 3110.21000 2.34230 1.53046 X8 - Technical Support X9 544.20000 5.44200 3106.10000 1.46024 1.20840 X9 - Complaint Resolution X10 401.00000 4.01000 1733.74000 1.27000 1.12694 X10 - Advertizing X11 580.50000 5.80500 3541.07000 1.72997 1.31529 X11 - Product Line X12 512.30000 5.12300 2738.35000 1.14987 1.07232 X12 - Salesforce Image X13 697.40000 6.97400 5100.00000 2.38720 1.54506 X13 - Competitive Pricing X14 604.30000 6.04300 3718.31000 0.67197 0.81974 X14 - Warranty & Claims X15 515.00000 5.15000 2872.94000 2.22919 1.49305 X15 - New Products X16 427.80000 4.27800 1915.54000 0.86274 0.92884 X16 - Order & Billing X17 461.00000 4.61000 2269.20000 1.454