Satari

File

Edit

View

History

Bookmarks

Develop

Window

Help

ccis.ucourses.com

Exam $3-$ MGMT $230$ CDE $-$ PRINCIPLES OF MANA

Dashboard $-$ Columbia College

Exam $3-$ MGMT $230$ CDE $-$ PRINCIPLES OF MANA

Exam $3$

$1$:$13$:$20$ remaining

Ches

$q,$

Heartland Health Systems, which employs $20,000$ people in facilities in Chicago, St$.$ Louis, Topeka, and Indianapolis, has suffered from poor management for years. As a result, employees are demoralized, and the workplace culture has become increasingly toxic. The board of directors makes the decision to fire many of the top executives and brings in a new CEO, Bashir. An independent polling company conducts employee surveys across all branches, revealing that Heartland employees rank feeling undervalued and underappreciated among their biggest complaints. Bashir decides to implement a radical approach at all levels of management that $w$ help managers relate to and serve their employees. Which of the following Bashir most likely to do$?$

$$ a$)$ engage in active listening so that he can understand employees' nee

b$)$ implement a bonus structure that rewards managers for employee performance

c$)$ focus on being recognized by the board for his cost$-$saving measures

d$)$ take a hands$-$off approach, allowing employees to work out their differences among themselves