Question: Save 8 ExitSubmaitSofia manages a specialized engineering consulting practice. Cient feedback obtained in the past 12 months indicates that her business is on the decline.

Save 8 ExitSubmaitSofia manages a specialized engineering consulting practice. Cient feedback obtained in the past 12 months indicates that her business is on the decline. Sofia decides to implement various changes within her practice to improve service quality. One of the key elements of these changes will be to refocus her staff onMultiple Choicemaking it easy and enjoyable for clients to experience a service.occasionally meeting the needs of clients."establishing short-term relationships.giving clients what they want no matter the cost.measuring product performance.

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