Saved Help Save & E The Empire Hotel is a full-service hotel in a large city. Empire is organized into three departments that are treated as investment centers. Budget information for the coming year for these three departments is shown as follows. The managers of each of the departments are evaluated and bonuses are awarded each year based on ROI. Average investment Sales revenue Operating expenses Operating earnings Empire Hotel Hotel Rooms $ 10,000,000 $ 11,250,000 9,450,000 $ 1,800,000 Restaurants $ 6,250,000 $ 2,500,000 1,625,000 Health Spa $1,250,000 $ 800,000 650,000 S 875,000 $ 150,000 The manager of the restaurants department complains that sales and resulting earnings for the restaurants are not higher due to the poor reputation of the hotel rooms department. Because the hotel rooms department does not have the best housekeeping staff, the overall reputation of the hotel is slipping. The manager of the hotel rooms department counters that, to keep operating expenses under control and improve ROI, wages for housekeeping have been cut. The manager of the restaurants department has requested that other evaluation techniques such as residual income or a balanced scorecard approach be considered in an effort to resolve this problem. Required: Consider which balanced scorecard measures might be useful to the Empire Hotel in evaluating the Hotel Rooms Department. a. Which organizational goals should be set to improve the reputation of the hotel rooms? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as Required: Consider which balanced scorecard measures might be useful to the Empire Hotel in evaluating the Hotel Rooms Department. a. Which organizational goals should be set to improve the reputation of the hotel rooms? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) Cleanliness Change in satisfaction per dollar of supplies Value per dollar 7 Supervisory time. Attractiveness 7 Cleaning supplies used Staff Friendliness 7 b. Which measurement and resources can be employed to measure whether goals are being met? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) 7 Surveys of customer satisfaction Value per dollar ?Cleaning supplies used 7 Supervisory time Time of housekeeping per room Investment in maintenance. e. Which items provide the feedback necessary to evaluate and reward employees for progress made towards achieving the goals? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) Change in satisfaction per hour of housekeeping 7 Housekeeping staff friendliness Change in satisfaction per hour of supervisory time Time of housekeeping per room 7 Change in satisfaction per dollar of maintenance 7 Change in satisfaction per dollar of supplies used ?Chenge in satisfaction per dollar of supplies