Scenario$\_1$:

Anne has been given the task of conducting a survey of salesclerks who will be using a new order entry system being developed for a household products catalog company. The goal of the survey is to identify the clerks$$ opinions on the strengths and weaknesses of the current system. There are about $50$ clerks who work in three different cities, so a survey seemed like an ideal way of gathering the needed information from the clerks. Anne developed the questionnaire carefully and pretested it on several sales supervisors who were available at corporate headquarters. After revising it according to their suggestions, she sent a paper version of the questionnaire to each clerk, asking that it be returned within one week. After one week, she had only three completed questionnaires returned. After another week, Anne received just two more completed questionnaires. Feeling somewhat desperate, Anne then sent out an e$-$mail version of the questionnaire, again to all the clerks, asking them to respond to the questionnaire by e$-$mail as soon as possible. She received two e$-$mail questionnaires and three messages from clerks who had completed the paper version expressing annoyance at being bothered with the same questionnaire a second time. At this point, Anne has just a $14\%$ response rate, which she is sure will not please her team leader.

What suggestions do you have that could have improved Anne$$s response rate to the questionnaire?

Scenario$\_2$:

The state firefighters$$ association has a membership of $15,000.$ The purpose of the organization is to provide some financial support to the families of deceased member firefighters and to organize a conference each year bringing together firefighters from all over the state. Annually, members are billed dues and calls. "Calls$$ are additional funds required to take care of payments made to the families of deceased members.

The bookkeeping work for the association is handled by the elected treasurer, Bob Smith, although it is widely known that his wife, Laura, does all of the work. Bob runs unopposed each year at the election, since no one wants to take over the tedious and time$-$consuming job of tracking memberships. Bob is paid a stipend of $$8000$ per year, but his wife spends well over $20$ hours per week on the job. The organization, however, is not happy with their performance.

A computer system is used to track the billing and receipt of funds. This system was developed in $1984$

by a computer science student and his father. The system is a DOS$-$based system written in dBase $3.$ The most immediate problem facing the treasurer and his wife is the fact that the software package no longer exists, and there is no one around who knows how to maintain the system. One query in particular takes $17$ hours to run. Over the years, they have just avoided running this query, although the information in it would be quite useful. Questions from members concerning their statements cannot easily be answered.

Usually, Bob or Laura just jots down the inquiry and returns a call with the answer. Sometimes it takes $3$ to $5$ hours to find the information needed to answer the question. Often, they have to perform calculations manually, since the system was not programmed to handle certain types of queries. When member information is entered into the system, each field is presented one at a time. This makes it very difficult to return to a field and correct a value that was entered.

Sometimes a new member is entered but disappears from the records. The report of membership used in the conference materials does not alphabetize members by city. Only cities are listed in the correct order.

What requirements analysis technique or techniques would you recommend for this situation? Explain your answer in points.