Scenario $1$ Cybersecurity

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You are a cybersecurity analyst working for a medium$-$sized financial institution. A significant cybersecurity breach, resulting in the leaking of sensitive customer data, including financial information and personal identifiable information $($PII$),$ was identified during routine system monitoring and evaluation and appeared to be the result of a phishing attack. Immediate action needs to be taken to investigate the incident, mitigate the damage, and prevent future occurrences.$$

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Deliverable

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You will use a suitable deliverable format to communicate the issue using audience$-$appropriate information to help mitigate damages to the company. Additionally, you will clearly define roles and responsibilities for resolving the incident, including troubleshooting, system security, and implementing preventive measures for the future.

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Audiences

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CEO $-$ Develop a communication to the CEO to inform them about the incident$$ including the root cause, impact on operations, and initial assessment of financial and reputational damage$$and provide a timeline with milestone activities and dates, affected customer communication strategies, cross$-$functional response team identification, and mitigation strategies.

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Legal $-$ Develop a communication to the legal team to brief them about the incident, initial assessment of financial and reputational damage, timeline with milestone activities and dates, affected customer communication strategies, failures identified in process and security, and mitigation strategies.

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Response Team $-$ Communicate a plan for the cross$-$functional team and its members. Emphasize employee responsibilities and individual tasks. Additionally, encourage open dialogue to identify lessons learned and discuss strategies for preventing similar incidents in the future.$$