Scenario 1: Residency application process

Note: Please only model the process as it is executed in Immigration Wonderland. Do not model the applicant as a pool.

The process starts when a residency application is received at Immigration Wonderland. The applicant first passes two concurrent steps: (1) the information system of Immigration Wonderland fetches the details of the new application and (2) the junior officer updates the work log about the incoming application. After completing these steps, the information system automatically notifies a junior officer. The junior officer checks the completeness of the application. If any information is missing, she notifies the applicant. As soon as the junior officer receives the revised application back from the applicant, she checks it again for completeness. This process continues until the application is found complete.

If the application is complete (i.e., no missing information), the junior officer sends the application to the senior officer who checks the validity of the information provided on the application. If the information is not valid, the senior officer in the immigration office rejects the application and the information system notifies the applicant, and the process ends with a negative outcome. If the information in the application is valid, the senior officer in the immigration office conditionally approves the application. As a next step the junior officer checks the database if the applicant has passed the Life in Wonderland test (This is computer-based test for anyone seeking residency in Wonderland to see if they have sufficient knowledge of the laws and regulations in Wonderland). If the applicant passes the test, the junior officer sends the confirmation to the applicant and the process ends with a positive outcome. If the applicant does not pass the test, the information system notifies the applicant about the unsuccessful application and the process ends with a negative outcome.