Scenario:

$1.$ Your new coder, Sue, successfully completed her $30$ days $or$ orientation and mentoring within the department and she $is$ now working from home. You had $to$ rush her through the department orientation because you were understaffed and $2$ people were $on$ vacation during her first $30$ days. You did the best you could with the time you could spare. You were able $to$ get a good feel for her coding skills and you could tell that she would probably $be$ one $of$ your top coders. You felt very comfortable releasing her $to$ work remotely.

$2.$ Once Sue started working from home, her coding audits were above average, but she seemed $to$ have a lot $of$ questions every day about processes and who $to$ contact for certain things. Some days you felt overwhelmed with all $of$ the questions that she had. You are starting $to$ feel like she isn$t$ a very good learner, $or$ maybe she doesn$t$ adapt well $to$ change.

$3.$ During Sue$s$ second month $at$ home her coding productivity dropped enough $to$ concern you. $It$ was below standards for a new coder $at$ this hospital. For Sue$s3-$month informal review, you met with her $in$ your office, and you asked her about her drop $in$ productivity. You also mentioned that she seems $to$ have a lot $of$ questions and you are concerned that she $is$ not understanding processes. She was very quiet and looked upset. After some prodding she did says that she didn$t$ think she was trained very well about how the coding department works with others and how things are connected. She said that she probably wasn$t$ doing $as$ well lately just because she $isso$ frustrated and she $is$ feeling a lack $of$ morale.

$4.$ You have $to$ decide $if$ you will write something $in$ her file about the coding productivity $-$ something like a verbal warning $-orif$ there $is$ some other course $of$ action you should take.

Instructions:

Write $2-3$ paragraphs $in$ response $to$ this scenario. What action would you take? What $do$ you think should $be$ done with Sue for professional development? $Do$ you believe disciplinary action $is$ the answer?