SCENARIO $3-1$

Time left $1$:$03\mathrm{.}01$

Making sense of behaviour in organizations is challenging at the best of times. Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.

Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity. During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually and collectively.

Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process. Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assist in this direction.

Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated. In short, Jack needs to grasp not only a full understanding of organizational dynamics, but must use his experience and expertise to apply the process to his company.

Referring to SCENARIO $3-1,$ in discussions with the CEO of a Canadian electronics manufacturing firm, Jack learned that development of initiatives which encourage a diverse workforce to work together as a team benefits a company in the long term. Which of the following is not an advantage of diversity training programs?

Select one:

Employees become more committed

Cost$-$benefit calculations present a favourable picture

Productivity increases substantially

Individuals learn how to accept and work in a team environment

Individuals are taught how to identify and solve cultural conflicts