Scenario 3: Urgent Care Center

Implement and plan steps necessary for opening a new health care facility on the west side of the city. There are only one centralized hospital and one urgent care center, and they are all in the center of town. Many residents on the west side of town have close to a 40-minute drive to either of these facilities. The existing urgent care facility closes at 7:00 P.M., leaving the emergency department at the hospital as the only option for those seeking treatment later in the evening.

Location is one of the most important deciding factors when opening an urgent care center. The west side of the city includes a Wal-Mart, Sams Club, CVS, and Walgreens. These stores create high traffic volume and house an ideal strategic location for an urgent care center. There are no medical centers of any kind on this side of town, and there is a large community of about 81,000 residents.

Objectives

To improve public health and provide basic clinical care for families and patients on the west side of the city.

The objectives of the new urgent care center are to:

Provide added primary care options.

Provide x-ray and lab options for patients.

Add affordable options for care and referrals to local physicians and facilities.

Financial Review

Budget Item	Total
Personnel	$300,000.00
Contractual Services	$80,000.00
Travel	$16,000.00
Transportation of things	$80,000.00
Rent, Telecom, Other Comm & Utilities	$250,000.00
Printing & Reproduction	$60,000.00
Supplies	$100,000.00
Equipment	$200,000.00
Grants/Cooperative Agreements	$0.00
Total	$786,000.00

Assumptions

There is sufficient clientele in this demographic region to support an urgent care center.

Risks

Failure to accredit facility as an urgent care center

Failure to receive licensure by the state

Failure to receive billing contracts with payers

Section 1: Introduction

Project Mission Statement

"Our mission is to provide accessible, high-quality healthcare closer to home for the 81,000 residents of the west side of our city. We are dedicated to improving the health and well-being of families and patients in our community. We offer primary care options, diagnostic services, such as x-rays and labs, and affordable care. We prioritize convenience, compassion, and excellence, working towards meeting the constantly changing needs of our community.

Project Objectives

To improve public health and provide basic clinical care for families and patients on the west side of the city. The objectives of the project are as follows:

1. Provide added primary care options - We aim to provide accessible and convenient primary healthcare services for the residents the west side of the city. The opening of this new urgent care center will reduce travel time for patients who need immediate medical attention to improve patient outcomes.

2. Provide x-ray and lab options for patients - This new urgent care center involves making diagnostic services more accessible to our patients. Implementing diagnostic healthcare services to a wider range in our community will ensure that our patients receive collaborative, comprehensive, and high quality care.

3. Add affordable options for care and referrals to local physicians and facilities - Affordable options for care focuses on improving access to healthcare by offering cost-effective healthcare services to our patients. We will implement programsadd networks that will connect patients to healthcare in their local area that is convenient and affordable to them.

4. Extend operating hours - Residents of the west side of the city currently have a 40 minute commute to the hospital, which is the only option for medical attention after 7:00pm. Our new urgent care center will offer extended hours of operation to ensure accessible and convenient care to patients later in the evening. Having access to a closer healthcare facility will improve patients outcomes who need immediate medical care in the case of an emergency.

5. Accredit the new facility as an urgent care center - We will obtain the necessary legal and official certifications and licenses for our healthcare facility to ensure compliance with legal, safety, and regulatory requirements to successfully operate as an urgent care center. This will also include assessing and improving facilities safety procedures and precautions and providing annual trainings to staff.

Section 2: Work Breakdown Structure

Develop a work breakdown structure that identifies a minimum of six major tasks or components you will need to accomplish for the project stated in the assigned scenario.

Complete the table below with a listing of the major components of the work breakdown structure. Add rows as necessary.

Level	Activities
1.0	Administration
1.1	Review state inspection report
1.2	Review state compliance standards