SCENARIO $4-5.$ Your organization has decided to institute a management by objectives program. The people in your department have asked you to explain the program and help them understand how it will affect them.

Which of the following is an example of an MBO objective?

Question $55$ Answer

a$.$

Telephone orders should be processed promptly.

b$.$

Sales in the shoe department should be increased by two percent next month.

c$.$

Company costs must be decreased as much as possible over the next few months.

d$.$

New customers should be brought in on regular basis to increase revenue.

e$.$

Quality of all products should increase substantially.