Scenario 6 Arthur is a tour manager at New Escapes, a tour agency specialising in outdoor-centric...

 

 

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Scenario 6 Arthur is a tour manager at New Escapes, a tour agency specialising in outdoor-centric trips and experiences. As tour manager, he is responsible for making sure that the tour packages offered are well organised and planned. He also makes sure that throughout the course of the tour, clients are safe and assisted with all their needs. Today he is accompanying his team for a 200-person school trip to a national park. Upon arriving at the designated pick-up point, Arthur calls his team aside and holds a brief meeting. Arthur confirmed if any staff members had questions or concerns to raise now that they were at the tour location. A staff member raised the issue of the actual weather being hotter than expected. With that, he relayed the following reminders he had listed down: ■ Avoid direct sunlight to reduce the chances of exposure to extreme heat. ■ Take additional wellness breaks to allow the children to rest. Breaks must be held in shaded areas. ■ Confirm any allergies or intolerances with chaperones before offering food and medication. ■ When splitting into smaller groups for the activities, ensure one tour staff and one first aider is always with each group. ▪ Report all issues to Arthur or to the assistant tour manager in real time via radio or in person. Arthur then confirmed assignments with the staff members to determine if there are any mismatched teams. Correction assignments were made and then recorded into his logbook for future reference. a. Identify the consultative process used in the above scenario. b. Identify the information relayed through the consultative process used in the scenario. c. Describe how the identified consultative process in implementing a WHS program in the workplace. Scenario 6 Arthur is a tour manager at New Escapes, a tour agency specialising in outdoor-centric trips and experiences. As tour manager, he is responsible for making sure that the tour packages offered are well organised and planned. He also makes sure that throughout the course of the tour, clients are safe and assisted with all their needs. Today he is accompanying his team for a 200-person school trip to a national park. Upon arriving at the designated pick-up point, Arthur calls his team aside and holds a brief meeting. Arthur confirmed if any staff members had questions or concerns to raise now that they were at the tour location. A staff member raised the issue of the actual weather being hotter than expected. With that, he relayed the following reminders he had listed down: ■ Avoid direct sunlight to reduce the chances of exposure to extreme heat. ■ Take additional wellness breaks to allow the children to rest. Breaks must be held in shaded areas. ■ Confirm any allergies or intolerances with chaperones before offering food and medication. ■ When splitting into smaller groups for the activities, ensure one tour staff and one first aider is always with each group. ▪ Report all issues to Arthur or to the assistant tour manager in real time via radio or in person. Arthur then confirmed assignments with the staff members to determine if there are any mismatched teams. Correction assignments were made and then recorded into his logbook for future reference. a. Identify the consultative process used in the above scenario. b. Identify the information relayed through the consultative process used in the scenario. c. Describe how the identified consultative process in implementing a WHS program in the workplace.

Answer rating: 100% (QA)

a The consultative process used in the scenario is a briefing or team meeting held by Arthur at the ... View the full answer