SCENARIO A manager faces a problem involving mistakes employ- e making. The mistakes occur in nearly every de- partment of the plant in which this particular operation is performed. The manager believes that a training pro- is necessary to help employees perform better and reduce the errors. He believes that supervisors who re- introduction of a training program could imply criticism of the way they've been operating. The manager also port to him will defend existing procedures because the 3)

A faager faces a problem involving mistakes employco tre making. The mistakes occur in nearly every deproment of the plant in which this particular operation is performed. The manager believes that a training progam is necessary to help employees perform better and aduce the errors. He believes that supervisors who repir to him will defend existing procedures because the alroduction of a training program could imply criticism the way they've been operating. The manager also these factl aning well in the traming priferam. Criven that he fias fird comsiderations, the manages believes change: 1. Add a recommendalion thar training be ubdertikest to the agenda of the weekly mecting with the supervikors. 2. Talk to the supervisors individually and ges sheir ideas about what to do before tringing up the insue in the weekly meeting. 3. Ask the corporate training stalf to come to the plunt. assess the training needs, and dovelop a program to address those needs. 4. Tell the supervisors that the training is in the inserests of the company and that they are expected to support it with enthusiasm. 5. Appoint a team of supervisors to stady the matter thoroughly and to bring a recommendation to the sveekly meeting