Scenario A: You are a project manager that has been hired by company ABC to lead and manage a continuous improvement project in the customer service area of the business. The level of complaints from customers is increasing, there is a high turnover of staff, the technology in the customer service area is inadequate to serve the increased number of clients and the customer base has now grown to encompass clients from different cultural background. Your project team comprises of the 4 customer officers working in the customer service department and their team leader, none of them has worked in the company longer than 6 months.

• Describe how you will communicate the continuous improvement strategies and outcomes to stakeholders. 
• List at least 3 stakeholders
• Describe the communication process for each stakeholder
• Describe how you will monitor and improve the communication strategy

Stakeholder Communication
Stakeholders	Communication Process
Monitoring and Improvement Strategy