Scenario: An associate is upset about not getting a promotion. The associate's manager told the associate it went to a more qualified associate, but did not provide any other information. The associate has asked to talk to you about the situation. Please rate the effectiveness of each response. Ineffective Slightly Effective Moderately Effective Highly Effective O o o Meet with the associate and provide feedback on performance areas in need of improvement. Follow-up with the associate's manager and provide coaching on how to handle difficult conversations. O Tell the associate to follow-up with Human Resources for performance feedback and resources to help with development. o o o o Meet with both the associate and the manager to develop an action plan to address development areas. Tell the manager to keep you updated on the associate's progress. o O O Tell the associate's manager about the requested meeting. Rather than meet with the associate, tell the manager to follow-up directly with the associate to discuss concerns about not getting the promotion