Question: SCENARIO: Bob is a manager at a local distribution warehouse. He would like to better understand the major factors that impact productivity, absenteeism , turnover

SCENARIO: Bob is a manager at a local distribution warehouse. He would like to better understand the major factors that impact productivity, absenteeism

,

turnover and job satisfaction within his department. Although many options are available in gathering this information; he has decided to focus on individual

-

level, group

-

level and organization systems

-

level variables.

Refer to Scenario. One of the individual level processes the operations manager will probably consider is

.

Conflict resolution

.

Perceptions

0 .

Communication patterns

.

.

Human resource

policies

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