Scenario- CDB Organization

CDB organization has many features such as second or third-generation ownership and governance, a mix of traditional and modern management practices, and a relationship-driven culture. Changing such an organization into a performance-driven, ready for the global competitive business environment is challenging for any knowledgeable HR professional. You are one of those HR professionals having the responsibility of bringing the change on your shoulders. Your initial attempts are the following, To introduce Balanced Scorecard as a strategic tool to measure organizational and individual performance To introduce an HR measurement system to measure and manage the strategic direction of the organization.

For CDB organization, the following Balanced Scorecard is suggested:

Financial Perspective:

Revenue growth

Profitability

Return on investment

Cost reduction

Customer Perspective:

Customer satisfaction

Market share

Customer retention

Customer acquisition

Internal Business Processes Perspective:

Operational efficiency

Productivity

Quality

Innovation

Learning and Growth Perspective:

Employee satisfaction

Employee development

Knowledge management

Organizational culture

Question 1

Explain each perspectives, using the case study requirements

(This is an HUMAN RESOURCE MANAGEMENT related case study, therefore answer should be accordingly to the subject of HUMAN RESOURCE MANAGEMENT)