Scenario for Question $5(18$ Points$)$

It is two hours before curfew when the negotiation meeting is finally over. When you return to your office, you find out that you have several missed calls from an external client $($not Super High Industrial Technologies Plant$).$ The client is an important one as it brings in extra revenue to your plant. The client had not received their shipment of modules that you promised to deliver that day.

Usually, the deliveries are made by the distribution manager, but this delivery has not gone out. This is because it was going to an external client requiring your approval which you forgot to sign off on the delivery authorization. You find out that all the other managers have gone home as well as the plant drivers. There is no one else to drive the delivery truck. You will have to drive the delivery truck yourself and deliver it to them. Even though you have a travel permit to drive beyond curfew hours, you have been warned by the authorities that the next violation will result in an arrest. You will have to make the delivery within two hours with just enough time to return the truck to the plant. This means that you will have to sleep the night at the plant as you won$$t have enough time to get home before the curfew. You have done this many times and have an understanding with your family about having to sleep at the plant.

However, today is your birthday and your family is waiting for you to celebrate at home. Your family has arranged for a nice family gathering preparing your favorite foods and with ice cream and cake for the little ones. Everyone is anxiously waiting for you to come home.

Your dilemma is to decide whether you will deliver the shipment of modules to the client or go home for the family event. In any case, you can only do one, at the cost of the other. You are thinking which one to fulfill and which one to forsake.

QUESTION $5$:

What decision did you make and why? Based on your decision, prepare an apology to the forsaken party using the six major elements.