Scenario:

Your immediate supervisor has provided you with data the company collected over the last year regarding customer service $-$ return processing. The customer service department employs four representatives in its return processing area. She would like you to create a formal report to send to management updating them by summarizing the results of the survey and identifying strengths and weaknesses associated with our customer service return process in a Formal report.

Review the attached spreadsheet with the survey results and write a FORMAL report.

Apply what you have learned in this module to create a report highlighting the findings, and identify the strengths and weaknesses. Your conclusion should clearly state whether you think we are offering quality customer service and if not, what areas should we improve upon, and what areas we excel in$.$