Script: Meeting 2 (Marketing Manager) The Operations Manager will first discuss the change management processes developed in Activity 1. After discussing key features of the change management processes, the Operations Manager will ask the following questions to confirm their understanding or gather feedback: Ask the following questions to analyse and confirm the capacity and competence of the Marketing Manager to contribute to change processes and plans 1. How will you communicate about change to the team members? 2. How will you advocate for the change? 3. How will you support employees through the process of change? 4. How will you manage resistance during the change? 5. Do you need any training to meet the desired competency to implement the change?

Script for Marketing Manager:

Note: The Marketing Manager will provide the following responses to the questions asked by the Operations Manager: 1. The change management team will be provided with the required details regarding the change to be implemented and will be requested for feedback to ensure that they feel part of the change. 2. Not sure how to advocate for change. 3. I will ensure that the employees are provided with the required coaching and support during the change management process and change management operations. 4. To manage resistance, I will ensure that the team members are taken into confidence, and their feedback is valued, and their concerns are addressed in the change management process. I can use the ADKAR Model to hone in on which element of the change process is driving resistance and address it accordingly. 5. I would like to have training or coaching on advocating for change.