Search this course GAGE MINDTAP 11 Homework Process Analysis and Resource Utilization A medical attesting and calibration service is shown below. The customer usually brings the equipment to the service center. The service proces requires service technicians to perform the process steps to 3. Each technician is crosstrained so they can perform any of the three steps. The inspector does step 4 aloneAfter step two parallel work activities are performed. That is, a shipping derk packs thrork (step #7), while simultaneously, a billing derk prepares the invoice (step), and the customer is contacted by phone for pick up (step #6). The average throughput is three equipment units per hour The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technians on duty, one inspector one billing derk, and one shipping derk. Activity Time Activity Activity minutes) Performed By Start 1 Service technician 2 17 Service technidan 24 Service technician 15 Inspector 3 Billing der Biling dark 25 Shloping der End found your answers to the rest whole number pter 11 Homework: Process Analysis and Resource Utilization (minutes) Performed By Activity Start D1 9 17 2 3 24 15 4 Service technidan Service technidan Service technidan Inspector Billing derk Billing derk Shipping derk 5 3 2 25 End Round your answers to the nearest whole number a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing derk? What is the labor utilization rate (%) for the service technician 96 d. Calculate the labor utilization rates (%) for the inspector and the shipping cerk. Inspector utilization: % Shipping clerk utilization: * What job represents the bottleneck In this process? The select Job is the bottleneck. Search this course GAGE MINDTAP 11 Homework Process Analysis and Resource Utilization A medical attesting and calibration service is shown below. The customer usually brings the equipment to the service center. The service proces requires service technicians to perform the process steps to 3. Each technician is crosstrained so they can perform any of the three steps. The inspector does step 4 aloneAfter step two parallel work activities are performed. That is, a shipping derk packs thrork (step #7), while simultaneously, a billing derk prepares the invoice (step), and the customer is contacted by phone for pick up (step #6). The average throughput is three equipment units per hour The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technians on duty, one inspector one billing derk, and one shipping derk. Activity Time Activity Activity minutes) Performed By Start 1 Service technician 2 17 Service technidan 24 Service technician 15 Inspector 3 Billing der Biling dark 25 Shloping der End found your answers to the rest whole number pter 11 Homework: Process Analysis and Resource Utilization (minutes) Performed By Activity Start D1 9 17 2 3 24 15 4 Service technidan Service technidan Service technidan Inspector Billing derk Billing derk Shipping derk 5 3 2 25 End Round your answers to the nearest whole number a. What is the service rate for the service technician? minutes/unit b. What is the labor utilization rate (%) for the billing derk? What is the labor utilization rate (%) for the service technician 96 d. Calculate the labor utilization rates (%) for the inspector and the shipping cerk. Inspector utilization: % Shipping clerk utilization: * What job represents the bottleneck In this process? The select Job is the bottleneck