SECTION $2$: $1$ Case Study Read the below case and answer the following $3$ questions: $(30$ Marks$)$Medico InsuranceJames Gendron, a supervisor at Medico Insurance, is preparing for an annual performance review with JohnLebon, one of his top$-$performing insurance brokers. Medico introduced a formal performance appraisalsystem two years ago, requiring supervisors to evaluate employees on five sub$-$categories using a five$-$pointrating scale. Supervisors were also encouraged to document notable performance events throughout the yearto substantiate their evaluations.However, James has consistently neglected to maintain detailed records, finding the process too time$-$consuming. To simplify his evaluations, he often assigns scores of $3($satisfactory$)$ or $4$ without providingjustification, assuming employees wont object. For categories he doesnt fully understandlike "analysis ofwork tools"he defaults to a score of $3.$Despite Johns exceptional performance, James struggles to accurately assess his contributions due to the lackof detailed documentation. When John arrives for the review, James greets him with a casual remark, signalinga desire to complete the meeting quickly and return to work.Answer the following questions: Be clear in your answers and show real understanding.

$1.$ What problems appear to have the evaluation system used by JaMes?

$2.$ What reactions do you expect from John who obtained notes of $3$ or $4,$ while it is considered anexceptional worker?

$3.$ If you were the HR manager responsible for this evaluation process, what would you do to improve theevaluation system used in the case?