SECTION 2:

1. To complete this task, you must meet with your team members and the employees involved in each of the conflicts identified in Task 4 Section 1.

2. Arrange a time to meet with each of your team members. For each meeting, you must meet with each of your team members and the employees they have a conflict with.

3. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with one copy of the Observation Form for each meeting you will conduct.

4. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting each meeting.

Assessor must complete one Observation Form for each meeting observed.

If direct observation is not possible, record each meeting in a video. Ensure to obtain permission first from persons involved before doing so.

5. Access the Meeting Minutes provided within this workbook. You will record your discussion with each team member here.

6. Review the following developed in earlier tasks:

a. Consultation Processes from Task 2 Section 2

b. Conflict Management Processes from Task 2 Section 3

7. During each meeting, you must:

a. Implement the Process for Employee Contribution developed in the Consultation Processes from Task 2 Section 2.

• Discuss the information gathered about the conflict that was identified in Task 4 Section 1.

Discussion points can include, but are not limited to, the following:

• Summary of each partys point of view regarding the conflict
• Cause of the conflict
• Discuss how your team member and the employees involved would like to address the conflict

Discussion points can include, but are not limited to, the following:

• Compromises
• Practices each party can adopt to avoid conflict in the future

b. Implement the following processes:

• Process for Facilitating Employees Contribution from the Consultation Processes document developed in Task 2 Section 2.
• Process for Resolving Conflicts from the Conflict Management Processes document developed in Task 2 Section 3

c. Identify one action item to be implemented to resolve the conflict. This must be based on what each team member and the involved employees agree on.

8. Have all attendees sign beside their name in each Meeting Minutes after each meeting.

9. Access the Conflict Management Action Plan provided within this workbook.

10. Complete the following section of the Conflict Management Action Plan based on the responses you recorded in the Meeting Minutes:

1. Action Item

Identify the action item recorded in the Meeting Minutes completed for each meeting.

1. Planned Implementation Date
2. Anticipated Result

Do not write anything on the following sections of the Conflict Management Action Plan. These will be completed after implementing each action item in the next task:

1. Date Implemented
2. Actual Result
3. Submit the following to your assessor:
   • At least two completed Meeting Minutes

The maximum number of submissions for the Meeting Minutes must correspond to the number of employees involved in each conflict. However, at least two Meeting Minutes must be submitted.

• Partially completed Conflict Management Action Plan
• Video recording of each meeting conducted (ONLY if assessor is not available for direct observation)

SECTION 2: MEETING MINUTES

Date:	Time:		Location:
Purpose of the meeting
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.
Agenda Item 1 Information Gathered
Discussion
Agenda Item Addressing the Conflict
Discussion

SECTION 2 & 3: CONFLICT MANAGEMENT ACTION PLAN

Action Item	Planned Implementation Date	Anticipated Result	Date Implemented	Actual Result	Assessors Signature

For Trainer use only- Mark with 'X' in the box directly across

SECTION 2: OBSERVATION FORM
TO THE ASSESSOR: The learner will provide you with a copy of the signed off Consultation Processes and Conflict Management Processes before conducting the task. Use this as reference when confirming the skill requirements for this section.
Did the learner demonstrate the following during the meeting?	Yes	No
1. Implement the Process for Employee Contribution in the Consultation Processes document?
2. Implement the Process for Facilitating Employee Contribution in the Consultation Processes document?
3. Implement the Process for Resolving Conflict in the Conflict Management Processes document?
OVERALL FEEDBACK TO LEARNER