Section $2$Case Study $(10\%)$

A large urban grocery store is open $24$ hours per day. Customer volume is steady except for peak hours between $3$ pm and $6$ pm when customer traffic usually doubles. There are ten check$-$out lanes for customers open at all times. Four of the ten are customer self$-$serve check$-$out lanes and the other six are staffed by part$-$time cashiers in each lane.

Yesterday, at around $5$ pm$,$ one of the cashiers said she felt threatened by an angry customer. She was so upset by her interactions with this particular customer, she left her station $($one of the six check$-$out lanes$),$ told her supervisor she was refusing to work, and she went home. The supervisor immediately asked another employee who was working in the stock room to take over the unstaffed check$-$out lane to provide service to the long line up of impatient customers. The replacement worker had to finish cashing out the now irate angry customer, who finally left the store threatening to sue everyone that worked there.

The supervisor had to apologize to the other customers waiting in line for the delay in service. Today, the supervisor has asked to meet with the regional stores$$ Human Resources practitioner because she $($the supervisor$)$ wants to take disciplinary action against the employee for abandoning her shift.

No one has talked with the employee since she left the workplace.

Human Resources Manager

You have been called into this particular store to meet with the supervisor. You have been provided with the details of the incident that occurred. Based on what you know so far, you have concerns about how this situation was handled by the supervisor. From your perspective, you are prepared to follow up with disciplinary action against the supervisor for violating the worker$$s reasonable right to refuse unsafe work.

Write $3-4$ pages outline and explain

What section of occupational health and safety Act refers to worker$$s rights.

As an HR manager

$-$Identify the supervisor$$s legal responsibilities in this case in reference to the Act.

$-$Explain your concerns about how this situation was handled by the supervisor including

The steps that should have taken place when this incident occurred

At the end of this meeting, you want to have a plan that addresses this type of situation in the future and you want the supervisor to acknowledge their legal duties and responsibilities in this case