Question: Section 4 - Prepare a Conclusions Summary Requirements Based on the information in the case study and your responses to Sections 2 and 3: a)

Section 4 - Prepare a Conclusions Summary Requirements Based on the information in the case study and your responses to Sections 2 and 3: a) How should the evidence provided by both parties be assessed?, and b) Provide an opinion if a breach of any regulation has occurred, and if so, describe the most likely next step in the complaint process
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