SECTION A $(100$ MARKS$)$

QUESTION $1(25$ MARKS$)$

a$.$ Define the concept of negotiation deadlock. $(2$ marks$)$

b$.$ Outline any three functional outcomes of conflict management. $(3$ marks$)$

c$.$ If you were a manager give four reasons why you would use red conflict resolution style.

$(4$ marks$)$

d$.$ Examine four reasons as to why effective communication is regarded as the lifeblood of

conflict management. $(6$ mark$)$

e$.$ Discuss the importance of studying negotiation in management in your University

programme.