SECTION A

$[100$ MARKS$]$

Read the extract below and answer ALL the questions that follow.

Piet, a truck driver, is transporting an abnormally heavy load on a busy city motorway. He hears a strange noise coming from the engine and immediately radios the vehicle control centre at the central depot to report the incident. This kind of call is all in a day's work for Simpiwe, the radio controller, who advises Piet to continue onto his final destination, only $20$ km away. Simpiwe thinks the problem can be dealt with quickly and easily when the truck returns to the depot. As a result, he does not alert the mechanics of the pending situation. There is a compounding problem though. Piet failed to mention to Simpiwe that the red indicator had suddenly flashed on the dashboard. So$,$ after a few splutters, the truck grinds to a halt on the motorway at a tricky intersection, and because the articulated truck is so large, it blocks all four access routes. It does not take long for the traffic to back up in all directions, frustrating commuters eager to get home. Simpiwe errs by not giving Piet appropriate advice, but Piet is equally wrong for not having mentioned the important detail of the indicator light. It is easy for this kind of miscommunication to happen. Had Piet told Simpiwe the whole story, the situation may not have escalated into a full $-$ scale catastrophe that affected far more people than was necessary. Question$4$ Simphiwe errs by not giving piet appropriate advice but piet is equally wrong for not having mentioned the important details of the indicator Critically analyse this statement in view of the impact on business?