Question: SECTION A [ 1 0 0 MARKS ] Read the case study below and answer ALL the questions in this section. NEXUS SA , HEALTHCARE

SECTION A [100 MARKS] Read the case study below and answer ALL the questions in this section. NEXUS SA, HEALTHCARE PTY, LTD. Nexus SA. Healthcare Pty Ltd. is a medium-sized healthcare company in South Africa and provides specialised healthcare services across several locations. The company has been growing rapidly over the past five years. The companys HR department has traditionally operated with a transactional focus, handling tasks such as payroll and employee grievances. Recent changes in the healthcare industry, driven by advancements in technology, shifting regulatory landscapes, and sustainability challenges, have prompted Nexuss leadership to consider a more strategic approach to HR management. The CEO of Nexus has set ambitious goals for the next decade, including: Expanding services into underserved regions, Embracing digital healthcare solutions, and Increasing overall employee engagement and retention to support sustainable growth. To achieve these goals, the HR department has identified strategic HR management as essential for future growth and improved performance. The company aims to align its human resources strategy with business goals, integrate talent development, and improve employee engagement and performance management. The company faces a shortage of skilled healthcare professionals, particularly for remote and underserved areas. While recruitment efforts have been made, employee turnover remains high due to work-related stress and limited development opportunities. With the emergence of digital healthcare, Nexus plans to incorporate new technologies, including telehealth and electronic health records. The HR department is responsible for training employees on these new systems, but the current training programs are insufficient to meet the pace of technological advancement. Employee engagement scores have been consistently low, and a recent employee survey showed that over 70% of employees feel disconnected from the companys vision. The HR department is tasked with fostering a culture of engagement and improving retention rates, especially among high-performing healthcare providers. 1.2 Analyse the role of the HR department as both an administrative and strategic partner in Nexus SA, Healthcare. Provide examples of how HR can fulfil these roles in addressing the current talent shortage and other strategic goals. (10 Marks)

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