SECTION A [20 MARKS] Read the following extract and then answer the question below Motivation

Motivation is one of the most important factors affecting human behavior and performance. This is the reason why managers attach great importance to motivation in organisational setting. Effective directing of people leads the organisation to effectiveness, both at organisational and individual levels. Some theories have been developed over the years to explain motivation and its importance to individuals and organisations. Most common among these theories are Maslows needs hierarchy and Clayton Alderfers ERG theory. Motivation is the set of forces that leads people to behave in certain ways. It refers to energy and commitment with which an individual or group performs a task or role. It is one of key management elements. Managers attempt to motivate people to behave in ways that are in the organisations best interest.

(a) With practical examples, outline the five levels of Maslows Hierachy of Needs. (10 marks)

(b) Discuss five benefits of a motivated staff to an organisation. (15marks)