SECTION A (30 MARKS)

PLEASE READ THE CASE SCENARIO AND ANSWER THE QUESTIONS

Case Scenario: Atlantis

Jim Miller moved to the head Administrative Services Division of Atlantis after 20 years experience management procurement and logistics in the military. In his new position, he was responsible for purchasing, document storage and the mail room. After three years, Jim had the entire operation running smoothly.

Rodney Barnes supervised the ten employees in the mail room. Rodney was the first employee Jim hired after joining Atlantis. Rodneys predecessor had been caught stealing money, and Jim took a chance in promoting Rodney into the position. His gamble paid off: Jim was pleased with how Rodney emerged as a supervisor, even if Rodney tended not to delegate as well as he should. Jim saw that Rodney spent too much time fighting fires and too little time planning. Not planning effectively was a major failing in Toms mind. Jim had been extensively trained in and worked on planning. To him, planning was second nature.

Jims frustration with Rodneys poor planning skills was coming to a head during the current system conversion now underway at Atlantis. The new system promised a drastic reduction in the flow of paper at Atlantis. The new system was scheduled to start with the new budget year. Jim had been warning Rodney that he needed to prepare a budget that reflected a better workload and staffing plan.

Jim had other concerns as well. For example, there was no one ready as a backup to Rodney. Rodney was a grade 12 supervisor while everyone else was a grade 8 specialist. Jim thought this lack of backup contributed to Rodneys delegation problems. Each time that Jim mentioned this to Rodney, Rodney would agree and promise to get around to it soon, but soon never seemed to come.

QUESTION 4 [CLO 3]

You were asked as a HR Consultant to present on the topic, Dealing with appraisal problems. Explain to the group of managers, what intentional errors are and suggest three (3) training programmes which can be utilized in reducing these errors. (15 marks)