Section A (32%)-Compulsory Questions. Answer ALL questions in this section on the template provided. The word limit for each question, including sub-questions, is one-page only. Indicate on the template clearly which questions you are attempting. Each question carries 16 marks. Question Al (a) Diamond Rating System is an international hotel classification system issued by American Automobile Association. Identify the EIGHT categories of the guest experience, which are be used to classify a hotel. (8 marks) List any SIX categories of your answer in Question 1(a) that are totally different from the five indicators used for the classification system issued by the Hong Kong Tourism Board currently. (6 marks) List TWO categories from the Diamond Rating System that are very similar to the indicator used for the classification system issued by the Hong Kong Tourism Board in the year of 2018. (2 marks) Question A2 During the job promotion interview, the head waiter was asked about the roles and responsibilities of a restaurant manager in a French restaurant in a hotel. If you were the head waiter, (a) Explain the duties of a restaurant manager in operations management with a specific example EACH. (8 marks) The restaurant or the delegate is necessary to check the curb-side appeal before the restaurant opens. Illustrate any FOUR curb-side areas for daily inspection. (4 marks) Since the hotel advocates the environmental-friendly operations that protect, preserve or restore the natural environment, suggest FOUR ways that the restaurant manager in the dining room on how to follow this corporate mission. (4 marks) - End of Section A - Page 2 of 4