SECTION A

$[40$ MARKS$]$

Read the case study below and answer ALL the questions in this section.

CertFocus Construction

The customer is a preeminent $$1B+$ full$-$service construction services provider in the US$,$ UK$,$ Ireland, and Asia, that offers a complete scope of services ranging from site selection analysis to design constructability review, from corporate interior fit$-$out to new out$-$of$-$the$-$ground construction, and from aesthetic enhancements to major building infrastructure upgrades and modernization. With over $1,200$ construction professionals and state$-$of$-$the$-$art systems, this customer and its affiliates provide a broad range of preconstruction and construction services from the earliest project stages through close$-$out and commissioning.

Business Challenae

With a large volume of Certificates of Insurance coming into the organization through multiple offices spread out around the globe, the organization did not have a uniformed process to manage the incoming COI's. Also, the company had no ability to access correct information on sub$-$contractors and no absolute knowledge on subcontractor compliance ratios. Information was getting lost, and company had no defined methodology or system to capture sub$-$contractor compliance intelligence.

Objective

Corporate management wanted to centralize the sub$-$contractor COI data and automate the collection, management, requesting and renewals of the documents. Corporate also wanted to create a consistent process across the global organization and to measure sub$-$contractor COI compliance percentages. Corporate management also wanted to be able to share information on sub$-$contractors between all business locations. In addition, customer wanted to enable subcontractors to capture specific insurance requirements by project online without taking time away from internal resources.

Methodology

CertFocus set out to provide one centralized location to the customer, for easy access to information, indifferent of which business unit and or office the information was coming from. Also, mission was to create a uniformed process whereby all business units and or offices across the organization are standardized. CertFocus will provide the tools and process necessary to achieve measurable and increased sub$-$contractor compliance percentages. As well, CertFocus set to build a module for sub$-$contractors that will enable easy access to specific insurance requirements, by project number.

Results

Company streamlined collaboration between business units and increased ability to verify and measure sub$-$contractor compliance. CertFocus also delivered an integration of this business intelligence into the clients accounting system to provide controls on payments to sub$-$contractors in the event of these sub$-$contractors not submitting proper and compliant documents. Sub$-$contractors now have a login gateway to view specific project requirements, by entering a project ID number. Client is recognizing significant cost savings on FTE's due to lower administrative costs and controls.

There is now transparency into the status of subcontractor compliance. Management now has access to of which can aid in more effective business decisions for potential & future acquisitions. Corporate now $t$ see how each business entity is managing COIs, and the organization has a consistent COI management, the entire enterprise.

QUESTION $1$

$(20$ Marks$)$

Corporate management wanted to centralise the sub$-$contractor COI data and automate the collection, management, requesting and renewals of the documents. CertFocus set out to provide one centralized location to the customer, for easy access to information, indifferent of which business unit and or office the information was coming from. Analyse a project management information system and the benefits of the system implemented by CertFocus.

QUESTION $2$

$(20$ Marks$)$

Communication can best be described as a process, which allows information to be either sent or received. There are numerous communication activities, which have various dimensions. Present TEN $(10)$ dimensions to the company.

SECTION B

$[60$ MARKS$]$

Answer ALL the questions in this section.

QUESTION $3$

$(20$ Marks$)$

Communications management plan describes the project communication plan and detail the planning. The structure will be defined which shows how the project will be$,$ implemented, and monitored for best results. Review the contents of the communication management plan.

QUESTION $4$

$(20$ Marks$)$

Project management plan updates is one of the monitor communications outputs. Examine the communication plan updates that are necessary for change requests.

QUESTION $5$

$(20$ Marks$)$

The sender$-$receiver model is a good depiction of the communication process. Analyse the picture provided and explain the role each of the components play in this model.