SECTION A $[40$ MARKS$]$

Read the case study below and answer ALL the questions in this section.

CertFocus Construction

The customer is a preeminent $$1$B$+$ full$-$service construction services provider in the US$,$ UK$,$ Ireland, and Asia, that offers

a complete scope of services ranging from site selection analysis to design constructability review, from corporate interior

fit$-$out to new out$-$of$-$the$-$ground construction, and from aesthetic enhancements to major building infrastructure upgrades

and modernization. With over $1,200$ construction professionals and state$-$of$-$the$-$art systems, this customer and its

affiliates provide a broad range of preconstruction and construction services from the earliest project stages through

close$-$out and commissioning.

Business Challenge

With a large volume of Certificates of Insurance coming

into the organization through multiple offices spread out

around the globe, the organization did not have a

uniformed process to manage the incoming COIs. Also,

the company had no ability to access correct information

on sub$-$contractors and no absolute knowledge on subcontractor compliance ratios. Information was getting lost,

and company had no defined methodology or system to

capture sub$-$contractor compliance intelligence.

Objective

Corporate management wanted to centralize the sub$-$contractor COI data and automate the collection, management,

requesting and renewals of the documents. Corporate also wanted to create a consistent process across the global

organization and to measure sub$-$contractor COI compliance percentages. Corporate management also wanted to be

able to share information on sub$-$contractors between all business locations. In addition, customer wanted to enable subcontractors to capture specific insurance requirements by project online without taking time away from internal resources.

Methodology

CertFocus set out to provide one centralized location to the customer, for easy access to information, indifferent of which

business unit and or office the information was coming from. Also, mission was to create a uniformed process whereby all

business units and or offices across the organization are standardized. CertFocus will provide the tools and process

necessary to achieve measurable and increased sub$-$contractor compliance percentages. As well, CertFocus set to build

a module for sub$-$contractors that will enable easy access to specific insurance requirements, by project number.

Results

Company streamlined collaboration between business units and increased ability to verify and measure sub$-$contractor

compliance. CertFocus also delivered an integration of this business intelligence into the clients accounting system to

provide controls on payments to sub$-$contractors in the event of these sub$-$contractors not submitting proper and

compliant documents. Sub$-$contractors now have a login gateway to view specific project requirements, by entering a

project ID number. Client is recognizing significant cost savings on FTEs due to lower administrative costs and contr