SECTION A

$[40$ MARKS$]$

Read the scenario provided below and answer ALL the questions in this section.

Enhancing Collaboration and Communication within a Global Organisation

Global Solutions Inc. $($GSI$)$ is a leading multinational corporation with offices in major cities across the globe. The company specializes in providing innovative solutions in the fields of technology, engineering, and consultancy services. With its diverse workforce located in different geographical locations, effective communication and collaboration are crucial for GSI's success.

However, GSI has been experiencing significant hurdles in facilitating seamless collaboration and communication among its dispersed teams. The existing communication channels, primarily relying on emails and occasional video conferences, have proven to be inadequate for fostering real$-$time collaboration and knowledge sharing.

Furthermore, cultural differences, language barriers, and time zone disparities exacerbate the challenges faced by GSI in fostering effective communication and teamwork. As a result, projects are often delayed, misunderstandings arise, and productivity suffers.

QUESTION $1$

$(20$ Marks$)$

a$)$ Analyse the GSI scenario and identify the organisation's deficiencies in fostering effective collaboration.

$(10$ Marks$)$

b$)$ Propose FIVE $(5)$ ICT solutions that may be tailored to enhance the collaboration and communication

$(10$ Marks$)$ within the organisation.

QUESTION $2$

$(20$ Marks$)$

Given the scenario, explain how Workflow and Business Process Management $($BPM$)$ can impact the communication challenges experienced by GSI. As part of your answer propose industry relevant tools, best practices and approaches GSI can elect to harness the potential of BPM$.$With added referencing to each explaination.