SECTION A [40 Marks]

Read the case study and answer ALL the question that follow:

Walmart Details Sweeping Restructure of Its Supercentre Workforce

Walmart is moving to restructure the workforce of its Supercenters behind fewer and more versatile leadership positions, as

well as other sweeping changes that while creating new opportunities and pay raises also makes changes in its bonus

structure and could lead to some departures.

A similar program previously referred to as the Great Workplace initiativehas already swept through the retailers

Neighbourhood Market and Sams Club stores. The program begins at U.S. Supercenters next month.

Walmart called the new structure a team-based operating model that would create new roles for both salaried and hourly

leaders at the company and increase pay for leaders and workers in some departments such as deli and bakery. The

changes, however, are coming with a reduction in overall leadership roles and a phasing out of quarterly bonus pay for

certain workers getting pay raises. Candidates for new classes of leadership roles will be selected among current

department managers, assistant store managers (ASMs) and store co-managers, with those not selected to be offered other

roles for which they would receive their same pay at least through October 2021, Walmart said. Some employees on social

media channels expressed worry about this aspect of the restructuring, likening it to a Hunger Games approach.

Dacona Smith, Walmarts U.S. chief operating officer, described the forthcoming changes as a move that would make the

company more nimble and give associates more ownership of their work areas. In some respects, it appears to more

closely resemble the efficient approach of discount rivals such as Aldi, which counts a flat leadership hierarchy and crosstrained

store workers as a competitive advantage. Other food retailers, including The Kroger Co. and Hy-Vee, were working

on similar efficient restructuring programs last year.

Across the store, were creating small teams of associates who will be cross-trained and given ownership of the work and

their area for everything from in-stock to visual standards, Smith said in a blog post. "This means theyll gain more skills

and be able to support associates who want to take time off or just need extra help during a busy shift. For example,

associates who prepare fresh food will be trained to maintain pricing and standards in their areagiving them broader skill

sets that allow them to help customers and grow their own careers.

Under Walmarts current arrangement, many of those merchandising and pricing tasks are left to ASMs and DMs

(department managers). Those roles will be respectively phased out in favour of smaller numbers of what Walmart will now

call Coaches and Team Leads. The current role of co-manager will also transition to Store Lead. This role, currently

responsible for those overseeing large areas of a Supercenter, instead will act as a store manager in training.

Smith described these positions as future-focused leadership roles.

These new positions will develop their teams, deliver our strategic priorities and be responsible for empowering our more

than 1 million associates as they take bigger roles in the businesssomething theyve proven theyre more than capable of

doing during this pandemic, he said.

Were especially excited about the team lead role, he added. These associates will lead and develop people, rather than

focusing on completing tasks, giving associates a more direct connection to leadership. As weve tested this team

approach, associates have gravitated to the connection and camaraderie that come with being part of a small team that

supports each other and works together towards shared goals.

Pay Raises for 165,000 Workers

Smith said the structure is built around higher-skilled jobs of the future, and the compensation for those roles reflects that.

The new salaried and hourly teaming leadership roles will come with higher pay, and were also raising pay for the current

salaried digital, asset protection and auto care centre assistant manager roles in the store, he said.

New wage ranges for the hourly team lead roles start at between $18 and $21 an hour and can go up to $30 an hour in

Supercenters. Through this new tiered structure for team leads, were creating room for pay and career growth while

investing in areas like pickup and delivery as customers increasingly turn to those options. Those parts of the business will

only continue to grow, Smith said.

Walmart is also raising pay rates in certain areas of the store that call for specialists, such as deli and bakery workers and

auto care associates. Deli/bakery minimum rates are increasing from $11 per hour to $15 per hour, and most associates in

these speciality departments will receive base pay increases of $1 an hour

These associates will get their increased pay in October, taking the place of the annual increase they typically receive in

February or April. The pay increase will also take the place of the regular quarterly bonus and become part of their base pay

going forward, offering more predictability in their hourly wages, Smith explained. These associates will continue to be

eligible to receive quarterly bonuses for through the end of Walmarts fiscal year.

When weve asked associates, the overwhelming majority say their hourly wages are the most important part of their pay,

well ahead of quarterly bonuses, Smith said.

Source: https://www.winsightgrocerybusiness.com/retailers/walmart-details-sweeping-restructure-its-supercenter-workforce

Answer ALL the questions in this section.

Question 4 [20 Marks] The current role of co-manager will also transition to Store Lead. This role, currently responsible for those overseeing large areas of a Supercenter, instead will act as a store manager in training. Advise Walmarts co-managers on the general managerial functions which are performed in most managerial positions.