SECTION A: All questions in this section are compulsory and QUESTION ONE A big company has been having multiple problems with its IT infrastructure. Every now and then its Database is down, network issues, inability to access online services, user management issues, loss of data etc. Several ad-hoc solutions have been implemented but there has been no closure to these problems. New management has decided to have these problems eradicated once and for all a) You have been engaged to assist overcome these issues, provide a general overview of/ how you would proceed and end these problems. (6 marks) b) Knowing that a number of plans where implemented which created other problems, how will you ensure that such does not happen again as you embark on the task? (6 marks) c) A decision to have a brain storming session with the team has been suggested but there is a fear that it might not achieve the target because of huge differences in opinions and earlier solutions. How will you ensure that this session is productive and achieves the required objectives? (4 marks) d) The reasons for outages were identified, similar reasons were then grouped together based on the under-laying causes. What critical thinking technique was being used/is this? (2 marks) e) With Question B in mind, management asked what a causal loop diagram be done. Why do you think this has been suggested and what do they want to understand? marks) f) With question C in mind, consultants advised that you should ensure that the team buys into the solutions. Why is it crucial and how can you achieve that? (4 marks) g) A plan was implemented, and they decided to review the outcome of the solution. Based on the 10 step problem solving model, propose how this can be done? (8 marks) h) After the system has stabilised, what advise can you give to make sure that such problems don't reoccur? (6 marks) SECTION A: All questions in this section are compulsory and QUESTION ONE A big company has been having multiple problems with its IT infrastructure. Every now and then its Database is down, network issues, inability to access online services, user management issues, loss of data etc. Several ad-hoc solutions have been implemented but there has been no closure to these problems. New management has decided to have these problems eradicated once and for all a) You have been engaged to assist overcome these issues, provide a general overview of/ how you would proceed and end these problems. (6 marks) b) Knowing that a number of plans where implemented which created other problems, how will you ensure that such does not happen again as you embark on the task? (6 marks) c) A decision to have a brain storming session with the team has been suggested but there is a fear that it might not achieve the target because of huge differences in opinions and earlier solutions. How will you ensure that this session is productive and achieves the required objectives? (4 marks) d) The reasons for outages were identified, similar reasons were then grouped together based on the under-laying causes. What critical thinking technique was being used/is this? (2 marks) e) With Question B in mind, management asked what a causal loop diagram be done. Why do you think this has been suggested and what do they want to understand? marks) f) With question C in mind, consultants advised that you should ensure that the team buys into the solutions. Why is it crucial and how can you achieve that? (4 marks) g) A plan was implemented, and they decided to review the outcome of the solution. Based on the 10 step problem solving model, propose how this can be done? (8 marks) h) After the system has stabilised, what advise can you give to make sure that such problems don't reoccur? (6 marks)