SECTION A

Booklet.

$(60$ MARKS$)$

There are FIVE $(5)$ questions in this section. Answer ALL questions in the Answer

$1.$ Employees who undergo a successful training program often get recognized through promotions or rewards and feel higher job satisfaction. Discuss TWO $(2)$ factors that play a big role in the success of any training program, each supported by an example. $(10$ Marks$)$

$2.$ A training needs analysis is a process used to identify the skills, knowledge, and abilities required to perform a job effectively and compare them to current capabilities. Explain TWO

$(2)$ steps of training needs analysis, each supported by an example.

$(10$ Marks$)$

$3.$ Employees are a company's greatest asset and the key to business growth. Investing in their training and development eliminates skill gaps and helps them to become product experts. Discuss TWO $(2)$ processes of training, that are engaging, relevant, and effective for your employees, each supported by an example.

$(10$ Marks$)$

$4.$ An effective onboarding process is not just a mere formality, but a strategic investment that sets the foundation for a successful employee experience, leading to improved productivity, increased job satisfaction, and higher employee retention rates. Explain TWO $(2)$ phases of onboarding training used in an organization, each supported by an example. $(10$ Marks$)$

$5.$ An employee training program is an initiative led by an organization's human resource and talent department to upskill or reskill employees. Explain FOUR $(4)$ elements of a successful training program, each supported by an example.