Section A Compulsory

$25$ marks

Question $1,$ Multiple Choice

$(10)$

Choose the correct two answers and write the two corresponding letters in your answer book eg$.1\mathrm{.}1$ a and $b$

$1\mathrm{.}1$ Identify two aspects of quality circles:

a$.$ consist of $4$ or more people

b$.$ consist of managers only

c$.$ consist of a cross functional team of $3$

d$.$ be trained to identify, analyse and solve problems

e$.$ run a production line

$1\mathrm{.}2.$ A lack of dependability can lead to a number of costs. Identify two costs:

a$.$ cost lagging capacity

b$.$ cost of a stopped plant

c$.$ cost of leading capacity

d$.$ cost of flexibility advantage

e$.$ cost of rescheduling production

$1\mathrm{.}3.$ Kanban is seen as serving the following two purposes:

a$.$ instruction for the preceding process to send more

b$.$ encourages commitment to agreed goals

c$.$ tool for continuous improvement

d$.$ facilitates co$-$operation between team members

e$.$ reduces reliance on formal meetings

$1\mathrm{.}4.$ Identify two possible definitions for muri below:

a$.$ inconsistent

b$.$ unreasonable process requirements

c$.$ non value adding activities

d$.$ poorly documented activities

e$.$ overburdening of employees

$1\mathrm{.}5.$ The two core function of any organisation are:

a$.HR$

b$.$ Finance

c$.$ Marketing

d$.$ Operations

e$.$

OPERATIONS MANAGEMENT $($Sample paper$)$

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