SECTION A MULTIPLE CHOICE Question 1 The business sector is comprised of all but one of the following: a. Secondary Sector

b. Retail sector.

c. Primary sector

d. Quinary sector Question 2 The Market environment consists of: a. Natural environment

b. Suppliers

c. Mission and objectives

d. Incompetence Question 3 The importance of planning is to: a. Fix any deviations from the stated goals of a business.

b. Give tasks or duties to implement according to their skills.

c. Formulate goals that a business should reach to make profits.

d. Give direction to an organisation Question 4 Which one of the following is step four in the planning process? a. Identify alternative plans

b. Compare alternatives

c. Be aware of opportunities

d. Consider the environment Question 5 When recognising problems or opportunities we need to: a. Gather information

b. Consider overall mission

c. Formulate or develop models

d. Evaluate alternatives.

Question 6 One of the following factors influences organisational design.

a. Dictated responsibility

b. Size and growth rate of an organisation

c. Close relationship between structure and strategy

d. History of an organisation

Question 7 The principle that states that each employee must only report to one superior is called:

a. Unity of command

b. coordination

c. Span of control

d. Specialisation

Question 8 There are certain management styles that managers display. Which one of the following is not considered one?

a. Team management style

b. Autocratic management style

c. Country club management style

d. Leadership management style

Question 9 Which of the following statements is true? a. Money is the only motivator

b. According to Maslows hierarchy, security needs are the most basic needs of a person

c. Job enlargement refers to the vertical extension of a persons job

d. Herzbergss theory looked at two factors, hygiene factors that do not produce motivation and motivators.

Question 10 Identify a skill that is necessary for teamwork. a. Measuring performance

b. Helping co-workers

c. Norming

d. Shaping