Section A - Multiple-Choice Questions (Total 50 marks) how bear choice for chow and put your answers on the Moon Which of the following is or use information system strategies for dealing wins the competitive forces of Michael Porter A) Prict differentiation 3) Lower switching out of customers O Low-cost leadership D) Both A and Which of the following is NOT one of the competitive forces in Michael Porter's model A) Regulatory agents B) Substitute products and services C) New market corants D) Customers J The characteristics to allow new market entrant to an industry include little brand recognition and A) less flexible than traditional competitors B) less experienced employees C) no new equipment D) fewer customers Information systems help a firm face challenges from its competitors by all of the following EXCEPT A) increasing the operational cost and prices B) enabling development of new products and services C) enabling the firm to find and focus on a stall specific market D) improving the efficiency of daily routines Which competitive force is challenging the newspaper publisher's traditional process of printing newspapers? A) Suppliers B) Traditional competitors C) New market entrants D) Substitute products and services The Internet increases the bargaining power of customers by A) making more products available B) creating new opportunities for building loyal customer bases C) lowering the transaction costs D) making information available to everyone 4 3. 6. 7. Which of the following industries has the highest barriers to enter? A) Fashion business B) Department stores C) Universities D) Coffee shop