Section A

Question $1$

In $200$ to $250$ words, discuss intercultural barriers to communication that can occur

in the workplace and suggest how management can help overcome these

barriers. $[20]$

Question $2$

Discuss five advantages and five disadvantages of house journals as a medium

for management$-$staff communication. $[20]$

Question $3$

You have just interviewed a prospective employee for the personnel department.

Outline the main steps you should have taken before, during and after the

interview. $[20]$

TOTAL FOR SECTION A: $[60]$

Section B

Question $1$

One of your staff members has been asked to give two speeches. Details are

as follows:

$$ first speech $$ large target audience; objective: to inform them of

company progress over the past year; and

$$ second speech $$ small group of staff in the marketing department;

objective: persuasion.

Write a memorandum in correct format to your staff member and give him

detailed advice on the best audio$-$visual aids to use for each speech in order

to enhance his presentation. Explain the reasons for your choice and also

how he should use these aids to the best advantage.

Note: Do not write the speeches. $[20]$

$$ INTEC COLLEGE

$($Business Communication$)$; $($FE$\_$DL$\_$COMM$\_$NQF$)$

$($A$-$FE$\_$DL$\_$COMM$\_$NQF$-$B$)$

Question $3$

You are secretary to a charity organisation. Write a $250$ to $350-$word letter, for

general distribution, appealing for funds. You may use the name of an

existing charity that you know about $($for example, the SPCA or Child Welfare$),$

or you may invent one.