Section A: Short Answer Analytical Questions [50] 1.1 Differentiate between capacity planning in service vs. manufacturing organisations, using African examples. (10) 1.2 Outline the limitations of using quantitative forecasting techniques in highly volatile environments. (10) 1.3 Critically evaluate the relevance of Total Quality Management (TQM) in modern supply chains. (15) 1.4 Analyze the relationship between inventory management decisions and_ financial performance. (15) Section B: Case Study [50] Case Scenario: Takealot, South Africa's largest e-commerce retailer, is experiencing rapid growth but struggles with delivery delays, high return rates, and supplier unreliability. 2.1 Examine how aggregate planning and scheduling can be redesigned to improve service levels. (15) 2.2 Discuss the role of outsourcing and supplier integration in solving Takealot''s challenges. (15) 2.3 Propose a detailed operations improvement plan that balances cost, customer satisfaction, and resilience. (20)