Question: SECTION A: SHORT ANSWER QUESTIONS [60 MARKS] Answer ALL questions in this section. 1. Customer satisfaction is key in every entrepreneurship. Justify the statement citing

SECTION A: SHORT ANSWER QUESTIONS [60 MARKS] Answer ALL questions in this section.

1. Customer satisfaction is key in every entrepreneurship. Justify the statement citing examples from an enterprise of your own choice. (6 marks)

2. Explain five differences between transformational leadership and transactional leadership. (10 marks)

3. Describe any five characteristics of leaders applying relevant examples. (10 marks

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