Question: SECTION A - Short Answer Questions [Total = 20 marks] Answer ALL questions. Define operation management. (2 marks) Illustrate a simplified diagram of a basic

SECTION A - Short Answer Questions [Total = 20 marks]

Answer ALL questions.

  1. Define operation management. (2 marks)
  2. Illustrate a simplified diagram of a basic operation system. (5 marks)
  3. What activities are involved in the production function? List any FOUR (4) activities. (4 marks)
  4. Briefly describe how operations have evolved from the Industrial Revolution to the Internet Revolution. (5 marks)
  5. List any FOUR (4) impacts of e-business on operation management. (4 marks)

SECTION B [Total = 30 marks]

Answer all questions.

1.Identify and discuss any FIVE (5) strategic decisions in operations management.

(15 marks)

2. Discuss THREE (3) ways a company can achieve competitive advantage through operations . (15 marks)

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