Section A: Skills Activity

Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

• Reading

• identifies, interprets, analyses and reviews textual information related to the operational plan and monitoring of operational performance

• Writing

• communicates relationships between ideas and information, matching style of writing to purpose and audience

• researches, plans and prepares workplace documentation for relevant stakeholders using organisational formats

• Oral communication

• participates in a variety of spoken exchanges with a range of audiences varying structure and language to suit the audience

• Numeracy

• selects and uses familiar mathematical techniques to organise timely supply of adequate resources for the operational plan and to use budgetary information to monitor performance

• Enterprise and initiative

• monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment

• Teamwork

• selects and uses appropriate conventions and protocols when communicating with diverse individuals to build rapport, seek or present information

• collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group communication, influencing direction and taking a leadership role on occasion

• Planning and organising

• takes responsibility for planning, organising, implementing and monitoring tasks required to achieve required outcomes

• evaluates effectiveness of decisions in terms of how well they met stated goals

• identifies and addresses an increasing range of familiar problems by implementing contingency plans.

Answer the activity in as much detail as possible.

Equipment needed:

• Example operational plan

• Any relevant workplace documentation, policies or procedures.

1. Using the example operation plan you have been given, identify two areas to plan a contingency for. As part of this task, you must:

• Identify two risks

• Analyse the risks

• Evaluate the risks

• 2.Using the risk you identified as being the most likely to happen in Question 1, create a contingency plan.

Within this plan, you must:

• Include actions to follow, such as:

• who will be involved in the plan

• who to inform

• the strategy to treat the risk

• the time frames

• what resources would be required

• how information will be communicated about implementation

• Consult with relevant stakeholders to gain information:

• using language appropriate to the audience

• using appropriate body language

• Follow any relevant workplace policies and procedures to monitor and maintain the plan.

Note: consultations may be