SECTION A This section must be a maximum of 2 pages! Describe Eskom: 1. What are Eskoms most important goals and objectives (copying them from a strategic document is not DESCRIBE)?2. What are Eskoms most important products and services (organisation, not IT)?3. Who are Eskoms customers and other key stakeholders? 4. What does the (high-level) structure of Eskom look like? 5. Your department or team Application Operation 6. Your role as a Senior Advisor Information Management SECTION B This section must be a maximum of 1 page! What are Eskom's most important and unique challenges or problems, and how do these relate to the aspects described in Part A, especially their impact on the goals and objectives listed in Part A? SECTION C This section must be a maximum of 3 pages! Select ONE of such challenges or problems identified in Part B that you believe at least two Processes or Practices covered in ITIL4, ISO20000, and FitSM will be able to address, or improve substantially. THIS QUESTION IS ABOUT PROCESSES AND PRACTICES, not principles or any of the other content. Ideally, it would be best to refer to other content in the course in your motivation, but the question is not about them. Answer ALL of the following questions: 1. Motivate WHY you believe the selected practices or processes will help address the challenge. 2. WHICH other stakeholders should be involved, WHY, and HOW? 3. WHAT would your role be in the initiative? 4. DESCRIBE what a successful OUTCOME would look like. (note OUTCOME, not output)5. HOW will ITSM dimensions and principles covered in this course form part of the solution offered? 6. WHY does this outcome matter? (How does it link back to goals and objectives in PART A) SECTION D This section must be a maximum of 5 pages! Please write a SHORT BUSINESS CASE where you propose to solve an organisational issue using ITSM practices/processes (based on answers from parts A to C). The business case would be presented to the organisations investment committee to request funding for the initiative. You should specifically highlight the following: 1. Value and benefits (outcome and output)2. Proposed approach 3. High-level roadmap for the initiative 4. Resource requirements (time is also a resource)5. Capability requirements 6. Cost/Budget (high level)7. How success will be measured during the initiative (at least one metric must be financial)8. Initiative stop or abandonment criteria 9. How will the initiative's success be measured on completion (after) of the initiative (at least one metric must be financial). Measurement must relate to the context AND be measurable