SECTION B

$[60$ Marks$]$

Answer ANY THREE $(3)$ questions in this section.

Question $2$

$[20$ Marks$]$

Using relevant examples distinguish between quality assurance and quality control.

Question $3$

$[20$ Marks$]$

You have recently been included in a project and the manager has informed you that one of the challenges that continues to recur is product quality which fails to match the requirements of the customers among many others. Suggest how this problem can be solved through adopting the TQM approach.

Question $4$

$[20$ Marks$]$

Quality Management processes have several quality control tools and techniques that are used in order to ensure that desirable quality standards are attained. These tend to focus on various responsibilities which include data gathering, data analysis and data representation. Provide a descriptive account of the quality tools and techniques that can be considered for data representation.

Question $5$

$[20$ Marks$]$

You have been requested by one of the project managers to provide a critical reflection of the ISO quality management principles. What will the contents of your response be$?$

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