Question: SECTION B [60 Marks] Answer ANY THREE (3) questions in this section.. QUESTION 3 [20 Marks] You are the head of operations for a large

SECTION B [60 Marks] Answer ANY THREE (3) questions in this section.. QUESTION 3 [20 Marks] You are the head of operations for a large manufacturing company in Cape Town, ABC Manufacturers, which manufactures and distributes the products they produce. However, customers have laid several complaints regarding the quality of the product and this has led to some extreme customer dissatisfaction. Examine the various types of cost categories that ABC Manufacturers can implement when identifying and assessing Cost of Quality (COQ).

QUESTION 4 [20 Marks] You have been appointed as a product development specialist at a fast-moving consumer goods company. Mr. John who is currently the head of the supply chain management department has recently been experiencing continuous issues with one of his products. Your task as a product development specialist is to discuss the product life cycle with a diagram and explain how the value chain proposition can be achieved.

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