Section B: Diversity, Change and Conflict

Case Study: Pigee Bank

The Pigee Bank is a large, international bank headquartered in South Africa. It has been in business for over $100$ years and has branches in nearly every country. The marketing department is a large, diverse team with employees from all over the world. Jacques is a nerdy, quirky Frenchman who has been with the bank for $15$ years. Kavi is a Muslim recruit from India who has only been with the bank for six months. Gugu is a non$-$religious South African who has been with the team for nearly ten years.

Jacques grew up in France and attended one of the top business schools in the country. He interned at The Pigee Bank while he was in school and was recruited after graduation. He's always been one of the top performers in his department and takes great pride in his work. Kavi grew up in India and came from a family of doctors. He decided to go into finance because he wanted to help people reach their financial goals. He interned at several banks before being offered a job at The Pigee Bank. Gugu grew up in South Africa and attended a local university where she studied marketing. She started working at The Pigee Bank shortly after graduation and has steadily risen through the ranks over the past ten years.

Since Kavi started working at The Pigee Bank, he had requested Fridays off so that he could attend religious services. His manager, Jacques, had no problem accommodating this request since it didn't interfere with his work schedule. However, Gugu started to feel like she was being treated unfairly since she had to work more than Kavi even though she had seniority on the team. She voiced her concerns to Jacques, but he explained that it was simply due to different religions and cultures, which Gugu didn't seem to understand or accept.

One day, Jacques received an anonymous tip that Kavi was not actually attending religious services on Fridays, as he had said. He was instead going to the local mall and spending hours there. Jacques confronted Kavi about this, and he admitted that he had been lying. He explained that his family would disown him if they found out he wasn't attending religious services. Jacques was in a difficult position because he didn't want to get Kavi in trouble, but he also didn't want to lie to him.

Jacques is still struggling with what to do about the situation with Kavi. He doesn't want to get him into trouble, but he also doesn't want to lie to him. He's considering talking to HR about the situation, but he's not sure if that's the best course of action.

$[40$ Marks$]$

Instructions: Please read the Case: Pigee Bank, and answer the questions to follow:

$1$ Evaluate the benefits and drawbacks of teamwork within The Pigee Bank marketing department, providing specific examples to support your discussion.

$2$ Design and motivate a diversity programme to solve the contention in the Pigee Bank case.